Security Operations Manager Jobs

About The Position

Requirements

• At least 5 years of experience in security patrolling and reporting.
• At least 3 years of experience managing security vendors, contractors, and customers.
• At least 3 years of experience working in operations, physical security, or an equivalent environment.
• At least 2 years of project management experience.
• Bachelor's degree, or at least 5 years of experience working in operations, physical security, or an equivalent environment; alternatively, an associate degree or at least 3 years of such experience.
• Ability to travel up to 10%, including travel to other sites to provide training and support.
• Proficiency with computers, including the Microsoft Office suite.
• Proficiency in access control systems and related software.
• Effective verbal and written communication skills for public interaction and report writing.
• Excellent customer service skills.
• Ability to handle typical emergency and crisis situations efficiently and effectively.
• Ability to walk, stand, or sit for at least eight hours.
• Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
• Ability to regularly lift 10 to 50 pounds; heavier lifting is performed with other individuals or lifting aids.
• Ability to meet potential 24x7x365 on-call responsibilities.

Nice To Haves

• At least 2 years of security-related management and leadership experience.
• At least 2 years of experience with access control and video surveillance software applications, such as ProWatch and Genetec.
• At least 2 years of experience identifying security gaps in physical barriers, officer procedures, policies, surveillance equipment, and alarm points.
• At least 2 years of experience driving campaigns to reduce nuisance alarms.
• At least 2 years of experience influencing others to achieve security excellence goals in a corporate environment.
• At least 2 years of experience with strong verbal and written communications in a professional work setting.
• At least 2 years of experience overseeing security subcontractors providing guards, electronic security systems, door construction and repair, fencing, and access controls.
• At least 2 years of experience overseeing security construction projects.
• At least 2 years of experience teaching others proper security processes and methods.
• Military background or prior law enforcement experience.
• Active security credentials, such as ASIS Management Security.

Responsibilities

• Supervise contract frontline security staff and daily security operations.
• Manage security operations for a data center.
• Coordinate with security vendor management to improve team skills through training, practical exercises, and documented lessons learned.
• Assist with mobilizing vendors involved in system repairs at current sites and security work for new construction.
• Evaluate and improve contract guard operations using key performance indicators, collaborative improvement plans, training, and security briefings.
• Ensure security protocols are followed, including camera monitoring, fire alarm monitoring, physical patrols, incident documentation, dispatching, and completion of daily logs and files.
• Verify that data center security programs meet defined corporate security standards.
• Remain available to respond to and manage emergency and non-emergency assistance requests.
• Manage onboarding of new contract security staff for sites under construction.
• Ensure security systems are fully functional, including Access Control, Visitor Management, Service Now, and CCTV.
• Create, assign, and issue facility access badges to authorized personnel.
• Investigate accidents, thefts, disturbances, and discrepancies, and provide timely notifications to appropriate parties.
• Maintain knowledge of emergency response plans and evacuation procedures, including conducting fire evacuation drills.
• Inspect security equipment and follow preventive maintenance programs to keep it in good working condition.
• Develop and maintain working relationships with federal, state, and local law enforcement, fire services, and EMS.
• Prepare reports and presentations on physical security operations and deliver briefings to customers, stakeholders, and senior leaders.
• Provide reports for internal and external audits as needed.
• Identify security-related opportunities and develop solutions that maintain security standards while advocating for customers.
• Perform security officer duties as needed to support efficient operations and guest service standards.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, paid volunteer days, and floating holidays.
• Employee assistance program.
• Tuition assistance and tuition reimbursement.
• Parental leave and military leave assistance and benefits.
• Scholarship for employee dependents.
• Wellness program.
• Bonus eligibility.
• Stock Purchase Plan.
• Holiday compensation when working on paid holidays.
• Pet insurance and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.