Threat Assessment Manager- GWS Technology & Security Operations (Remote)

Capital One • McLean, VA

11h • Remote

About The Position

Capital One’s Global Workplace Services (GWS) team manages workplace environments and supports the safety and security of employees, assets, and the community. The GWS Threat Management Team assesses and manages workplace violence prevention incidents, internal and external threats, and corporate and retail security concerns. Its work includes oversight of policy, plans, training, screening, threat assessment and management, incident analysis, reporting, and ongoing threat mitigation.

The Threat Assessment Manager assesses and manages workplace violence concerns and direct or indirect threats against associates, assets, and the business. These may include harassing or threatening communications, social media posts, and other incidents. The role provides direct support to associates experiencing crises, conducts research and investigations, coordinates with internal partners and law enforcement, recommends mitigation methods, and develops and delivers training. The position includes rotating on-call responsibilities with other team members.

Requirements

• Bachelor’s degree.
• At least 4 years of experience conducting threat assessments.
• At least 4 years conducting investigations in private-sector corporate investigations, law enforcement, the military, or Behavioral Threat Assessment & Management (BTAM), or a combination of these areas.
• At least 4 years of experience using a Structured Professional Judgment (SPJ) approach to BTAM.
• At least 4 years of experience working directly with individuals in crisis.

Nice To Haves

• Master’s degree in Security Management, Criminal Justice, Psychology, or a relevant area of study.
• At least 7 years of private-sector corporate security or law enforcement experience.
• At least 7 years in Behavioral Threat Assessments.
• Professional certification as a Certified Threat Manager (CTM) through the Association of Threat Assessment Professionals.
• Experience adapting communication to audiences, leading complex discussions, and translating operational requirements clearly.
• Experience engaging senior leaders, gathering feedback, prioritizing customer experience, and proactively informing executive stakeholders.
• Ability to manage project parameters and efforts, apply operational and technical expertise, make data-informed decisions, and lead cross-functional initiatives.
• Ability to balance partner requirements and operational impacts, promote company values, and build collaboration across departments.

Responsibilities

• Maintain the confidentiality of customer, associate, and business data.
• Provide direct support to associates experiencing crises, including suicidality and intimate partner violence (IPV).
• Stay current on tools for monitoring and assessing threats.
• Share information with appropriate management in a timely manner.
• Maintain case management processes and documentation for threatening incidents.
• Complete ongoing training and certifications in threat assessment and workplace violence subjects, including membership with the Association of Threat Assessment Professionals (ATAP).
• Conduct research and interviews in accordance with state, federal, and local laws.
• Conduct threat assessments and investigations.
• Use open-source and social media networking sources and platforms to assess a wide variety of threats and concerns.
• Collaborate with Legal, Associate Relations, Human Resources, and other partners on workplace violence issues; coordinate meetings to review critical incidents, assess program effectiveness, and address potential threats.
• Prepare internal and external documentation on persons of interest or concern.
• Determine and recommend mitigation methods consistent with industry best practices and regulatory requirements.
• Liaise with law enforcement on criminal incidents.
• Participate as an active member in professional security organizations such as ATAP or the American Society for Industrial Security (ASIS).
• Consult with stakeholders about employee and contractor terminations and personnel actions that may require security assistance.
• Develop and deliver in-person and remote training on workplace violence prevention and response, suicide intervention, intimate partner violence, and general threat assessment processes.
• Perform rotating on-call responsibilities with other team members.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager