Threat Assessment Manager- GWS Technology & Security Operations (Remote)

Capital One • McLean, VA

2d • $122,100 - $167,300 • Remote

About The Position

Capital One’s Global Workplace Services (GWS) team manages workplace environments and supports the safety and security of employees and the community. The GWS Threat Management Team assesses and manages workplace violence prevention incidents, internal and external threats, and corporate and retail security concerns. Its work includes policy, plans, training, screening, threat assessment and management, incident analysis, reporting, and ongoing threat mitigation.

The Threat Assessment Manager assesses and manages workplace violence concerns and direct or indirect threats against associates, assets, and the business. Cases may involve threatening or harassing communications, social media posts, and other incidents. The role provides direct support to associates experiencing crises, conducts investigations and threat assessments, collaborates with internal partners and law enforcement, and recommends appropriate mitigation. It also develops and delivers related training. The position has rotating on-call responsibilities with other team members.

Requirements

• Bachelor’s degree.
• At least 4 years of experience conducting threat assessments.
• At least 4 years conducting investigations in private-sector corporate investigations, law enforcement, the military, or Behavioral Threat Assessment & Management (BTAM), or a combination of these.
• At least 4 years of experience using a Structured Professional Judgment (SPJ) approach to BTAM.
• At least 4 years of experience working directly with individuals in crisis.
• Ability to adapt communication to audience needs, lead complex discussions, and clearly translate operational requirements.
• Ability to engage senior leaders, gather feedback, address pain points, and prioritize customer experience in decision-making.
• Ability to manage projects and cross-functional work, balance competing demands, and keep executive stakeholders informed.
• Ability to use operational and technical knowledge to interpret data and support informed decisions.

Nice To Haves

• Master’s degree in Security Management, Criminal Justice, Psychology, or a relevant area of study.
• At least 7 years of private-sector corporate security or law enforcement experience.
• At least 7 years of experience in behavioral threat assessments.
• Certified Threat Manager (CTM) certification through the Association of Threat Assessment Professionals.

Responsibilities

• Maintain the confidentiality of customer, associate, and business data.
• Provide direct support to associates experiencing crises, including suicidality and intimate partner violence (IPV).
• Stay current on tools used to monitor and assess threats.
• Share information with appropriate management in a timely manner.
• Maintain appropriate case-management processes and documentation for threatening incidents.
• Complete ongoing threat-assessment and workplace-violence training and certifications, including membership with the Association of Threat Assessment Professionals (ATAP).
• Conduct research and interviews in accordance with state, federal, and local laws.
• Conduct threat assessments and investigations.
• Use open-source and social media networking sources and platforms to assess a wide variety of issues and concerns.
• Collaborate with Legal, Associate Relations, Human Resources, and other partners on workplace-violence issues, including reviewing critical incidents, assessing program effectiveness, and addressing potential threats.
• Prepare internal and external documentation on persons of interest or concern.
• Determine and recommend mitigation methods consistent with industry best practices and regulatory requirements.
• Liaise with law enforcement on criminal incidents.
• Participate as an active member in professional security organizations such as ATAP or the American Society for Industrial Security (ASIS).
• Consult with stakeholders on employee and contractor terminations and personnel actions that may require security assistance.
• Develop and deliver in-person and remote training on workplace-violence prevention and response, suicide intervention, IPV, and general threat-assessment processes.
• Fulfill rotating on-call responsibilities with other team members.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager