Program Manager, Security Operations (Remote)

Concentric•Remote California, Nevada, Arizona, NV

7d•$165,000 - $175,000•Remote

About The Position

Concentric is seeking a Program Manager, Security Operations to join its Corporate Team and Embedded Program Team. The role coordinates with Security Operations to establish and transition ad hoc work into embedded roles, aligning operational needs with client expectations. The Program Manager oversees small groups of vendors, ad hoc services, employees, and embedded services working directly with clients, and serves as the primary liaison among Concentric, clients, vendors, and employees. The position provides guidance, mentoring, performance feedback, and administrative support to improve engagement and client satisfaction. Responsibilities include recruiting, onboarding, and hiring vendors and embedded employees; reviewing timecards, invoices, and expense reports; and providing supervisory oversight in coordination with Embedded Programs Management, Security Operations, Human Resources, Recruiting, and Finance. The role also supports compliance, resource allocation, workflow transitions, and delivery of intelligence and security operations aligned with client objectives. The Program Manager must be deployable and prepared to serve in field operational roles as needed, including to support client requirements, cover staffing gaps, and respond to emerging or time-sensitive needs. This is a fully remote position for candidates based in California, Nevada, or Arizona, with travel to domestic and international client locations and operations as needed. Travel may reach 30% of the time. The role requires eligibility for a California BSIS Armed Guard Card and CA CCW, as well as any licensing required for field work in the employee’s state of residence.

Requirements

Must be legally authorized to work in the country where the position is located without visa sponsorship.
At least 5 years of supervisory experience.
Program management experience, including managing an embedded program and/or overseeing vendors, staff, and client deliverables.
Operational experience in protective services and ability to deploy to the field as needed.
At least 10 years of experience in the protective security industry, law enforcement, or similar government service.
Excellent professional judgment and decision-making skills.
Strong organizational and problem-solving abilities, with attention to detail.
Ability to handle sensitive employee and client matters discreetly and professionally.
Proficiency with Google Suite and Monday.com.
Strong understanding of the executive protection industry and an established professional network in the assigned location.
Experience developing and delivering protective protocols and measures at the organizational level.
Experience working with contract staff and employees to provide comprehensive protective services.
Experience partnering with cross-functional teams to deliver protective services.
Exceptional communication and interpersonal skills.
Ability to transfer knowledge and inspire a growth mindset.
Must be eligible to obtain a California BSIS Armed Guard Card and CA CCW; California armed eligibility is required regardless of state of residence.
Must be able to obtain any licensing required to perform field work in the state where the position is located.
Ability to travel up to 30% of the time.

Nice To Haves

Bachelor’s degree in a related field.
Experience managing employees placed within client organizations, such as embedded consulting, managed services, or staffing models.
Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment.
Aptitude for learning new software and web-based tools.
Familiarity with human resource practices.
Experience working with high-net-worth family or corporate protective details.
Experience in corporate security, military, or law enforcement.
Experience working in overseas environments.
State-issued Armed Security Guard license, such as a PILB armed registration in Nevada or DPS Armed Guard Card in Arizona, and HR218.

Responsibilities

Collaborate with recruitment to identify, screen, select, and place embedded employees in client programs.
Conduct regular check-ins with embedded employees regarding job satisfaction, performance, and well-being; advocate for their needs and escalate issues when necessary.
Guide and mentor embedded employees in intelligence and/or security fields, helping them address challenges at client sites.
Manage the embedded employee lifecycle from onboarding through offboarding, including timesheet and expense report reviews, performance evaluations, and performance improvement plans.
Manage relationships between Concentric and client managers overseeing embedded employees.
Coordinate with HR and other departments on compliance with policies, regulations, and legal requirements.
Facilitate communication among employees, clients, and internal teams to maintain operational alignment.
Design, develop, and draft proposals, including budgets as needed.
Find, vet, and train security resources to deliver services that meet Concentric’s requirements.
Provide in-person management and direct executive protection support for complex security operations or protective details.
Provide direct billable consulting and/or security services to clients globally as requested.
Represent the business in California, Nevada, and Arizona for client requests and business development efforts.
Manage Security Operations staff coordinators and oversee development of GSOC operations and scheduling.
Provide day-to-day administrative support, including expense/account reconciliation, AP/AR assistance, calendar management, project tracking, and periodic updates to Security Operations management.
Lead key internal team and organizational initiatives.
Develop and implement internal policies, procedures, processes, and escalation protocols for global protective operations.
Maintain strong relationships and open communication with clients about needs, support requests, service issues, and deliverables.
Ensure client deliverables are met across the full suite of security services.
Proactively communicate identified risks to personnel, property, or reputation to clients.
Identify process and resource gaps and develop methods to address them as part of Concentric’s broader strategy.
Oversee quality control and training for Concentric employees, embedded staff, and contracted security assets.
Maintain a local security license to provide armed and unarmed security work.

Benefits

HSA medical plan with 100% of employee-only premium covered; PPO medical plan available with an employee contribution for employee-only coverage, and substantial dependent premium contributions for both plans.
Employer contribution to HSA.
Medical FSA.
Employer-paid life, short-term disability, long-term disability, and AD&D insurance.
401(k) with employer match and immediate vesting.
11 paid holidays.
Paid vacation, sick, and parental leave.
Annual health and wellness benefit.
Pet insurance.
National employee discount program.
Employee Assistance Program.
Credentity Protection – Eclipse Digital Protection by Concentric.
Free access to the Risk Intelligence Dashboard and GEAR App, including 24/7 risk intelligence and remote support.
Dedicated security and intelligence training programs for professional development.
Coaching and mentoring opportunities.