Program Manager (Remote)
About The Position
The Program Manager connects business goals with the skills field teams need to achieve their targets. The role identifies gaps in technical or process knowledge and develops learning plans to address them, serving as a bridge between Sales and Customer Experience (CX). It requires anticipating how AI and emerging technologies may affect team needs and adapting readiness programs accordingly. The Program Manager owns projects from planning through delivery, keeps stakeholders informed, and is accountable for outcomes. The role assesses field needs and turns priorities into clear plans, builds role-based learning paths from foundational awareness to practical technical expertise, and aligns Sales and CX training with the customer journey while avoiding duplicate work. It uses data to evaluate training’s impact on performance and looks for opportunities to use AI to improve workflows.
Requirements
- Bachelor’s degree or equivalent and at least 8 years of experience in program management, technical enablement, or learning and development.
- At least 5 years of experience managing complex, cross-functional projects from start to finish.
- Experience identifying skills gaps and developing roadmaps to address them.
- Experience working with Sales or Customer Experience teams in a large, global company.
- A solid grasp of networking, security, or software to partner effectively with technical and architecture experts.
Nice To Haves
- Background in organizational change or technical readiness within a global team.
- Experience designing certification frameworks for customer-facing roles.
- Experience using AI to automate workflows and improve productivity.
- Ability to build strong relationships and influence others without formal authority.
- Ability to turn complex information into clear, actionable updates for senior leaders.
Responsibilities
- Identify gaps in technical or process knowledge and create learning plans to address them.
- Connect business goals to the skills field teams need to meet their targets.
- Develop plans based on current field needs and business priorities.
- Build role-based learning paths that progress from basic awareness to real-world technical expertise.
- Coordinate Sales and CX readiness so training aligns with the customer journey and avoids duplicated work.
- Anticipate how AI and emerging technologies will change team needs and adapt programs accordingly.
- Manage projects from planning through delivery, keep stakeholders informed, and take responsibility for results.
- Use data to assess training’s impact on performance and identify ways AI can improve workflows.
Benefits
- Medical, dental, and vision insurance for eligible U.S. employees.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Paid holidays and a floating holiday for non-exempt employees.
- A paid day off for employees’ birthdays, a paid year-end holiday shutdown, and paid personal wellness days.
- Paid vacation time for non-exempt employees; exempt employees participate in a flexible vacation time-off program with no defined usage limit, subject to availability and business limitations.
- Sick time, including the opportunity to carry forward unused sick time within the stated limit.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional paid volunteer days.
- Annual bonuses for eligible employees in non-sales roles, subject to Cisco policies.
- Potential eligibility for Cisco restricted stock unit grants, subject to continued employment and vesting terms.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
