Information Technology Operations & Security Manager

CAPITAL CENTER • Glen Allen, VA

8d

About The Position

The Information Technology Operations & Security Manager develops, maintains, and continuously improves CapCenter’s information security program, IT governance standards, and technology infrastructure strategy. This leadership role evaluates risk, recommends solutions, influences policy, manages vendor relationships, and guides technology decisions in alignment with regulatory requirements. It requires advanced analytical skills, strategic problem-solving, and sound judgment in selecting tools, approaches, and methodologies. The position is classified as exempt and is not eligible for overtime pay.

The role also oversees key IT initiatives and works with leadership and business units to translate organizational needs into technical solutions. It focuses on strategic improvements, operational resilience, system performance, and technology lifecycle planning rather than direct tactical support tasks.

Responsibilities

• Develop, enhance, and manage the information security program in alignment with business needs, regulatory requirements, and industry best practices.
• Influence and support the development of internal IT and security policies, standards, and procedures.
• Interpret information security compliance requirements and present actionable strategies, options, and risk assessments to leadership.
• Conduct ongoing risk assessments and recommend improvements to security controls, processes, and technologies.
• Evaluate system vulnerabilities and potential cybersecurity incidents and identify long-term remediation strategies and control improvements.
• Recommend technology strategies, tools, platforms, and system enhancements that support business objectives.
• Analyze complex technical and operational challenges and propose solutions to reduce risk, improve efficiency, or enhance capability.
• Provide guidance on infrastructure improvements, system lifecycle planning, and modernization opportunities.
• Contribute to evaluating, selecting, and negotiating contracts with technology vendors, cybersecurity service providers, and software suppliers.
• Manage technology vendor relationships to ensure performance, service quality, and alignment with organizational goals.
• Recommend technology vendor changes, renewals, or terminations based on performance evaluations and technology strategy.
• Oversee key IT initiatives to ensure projects meet scope, timeline, and quality expectations.
• Collaborate with leadership and business units to understand needs and translate them into technical solutions.
• Ensure documentation of programs, systems, and processes is complete, accurate, and aligned with governance standards.
• Monitor IT system performance trends and identify opportunities for long-term improvements, automation, or process redesign.
• Develop strategies to minimize operational risk and enhance resiliency rather than performing direct tactical support tasks.
• Maintain visibility into hardware, software, and asset lifecycle status, recommending procurement or retirement actions as needed.
• Drive continuous improvement by evaluating systems, analyzing issues, and proposing forward-looking enhancements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan with company match
• Paid vacation
• Paid holidays
• Other programs designed to support employee well-being and professional growth
• Incentive compensation and/or discretionary bonus opportunities, where applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed