Security Operations Account Manager

Allied Universal • Gaithersburg, MD

2d

About The Position

Allied Universal is hiring an Account Manager to manage the performance and delivery of security services at a high-profile customer’s campus, a complex, multi-building pharmaceutical research and development environment. The role provides leadership across Security Operations and the Security Operations Center (GSOC), overseeing approximately 75 security personnel through an established management structure.

The Account Manager maintains effective daily operations, develops personnel, manages resources, ensures service quality, and builds relationships with client stakeholders and supporting partners. This position is the primary day-to-day point of contact for local Allied Universal security services and works closely with the customer’s Security and Emergency Response leadership to maintain operational readiness, address emerging needs, support campus activities, and continuously improve service delivery.

Requirements

• High school diploma or equivalent.
• Meet any applicable state or local licensing requirements, which may be required before employment.
• Valid driver’s license if driving a company- or customer-owned vehicle.
• ASIS International Certified Protection Professional (CPP) certification or another relevant security, emergency-management, or public-safety credential.
• At least five years of demonstrated experience managing security operations, preferably in a corporate, pharmaceutical, life-sciences, research and development, or similarly complex environment.
• At least five years of proven ability to lead managers and supervisors supporting multi-shift, continuous operations.
• At least five years of experience with workforce management, scheduling, personnel development, performance management, and service delivery.
• At least five years of experience managing client relationships, contractual obligations, operational budgets, and service-performance expectations.
• Experience supporting security operations in a pharmaceutical, life-sciences, research, laboratory, manufacturing, or similarly regulated environment.
• Previous contract or proprietary security-management experience.
• Experience with Security Operations Center or command-center operations.
• Experience supporting security technology such as access control, video management, visitor management, incident-management, and emergency-notification systems.
• Experience supporting emergency exercises, investigations, workplace incidents, or significant operational events.
• Working knowledge of physical security operations, access control, video surveillance, incident management, and Security Operations Center functions.
• Familiarity with emergency-response procedures, incident escalation, operational continuity, and coordination with law enforcement and other public-safety partners.
• Strong communication, organizational, problem-solving, and decision-making skills.
• Ability to manage competing priorities, exercise sound independent judgment, and coordinate across multiple business areas.
• Proficiency with Microsoft Office and web-based business applications.
• Ability to work independently with a high degree of ownership and accountability while maintaining a collaborative, service-oriented approach.
• Leadership skills, including the ability to coach and develop a management team, anticipate operational challenges, maintain constructive stakeholder relationships, and translate business needs into consistent security-service delivery.

Nice To Haves

• College degree in Business Administration, Criminal Justice, Security Management, Emergency Management, or a related field of study.

Responsibilities

• Maintain accountability for local Allied Universal security-service delivery.
• Directly lead the Assistant Account Managers responsible for Security Operations and GSOC, ensuring clear accountability and coordination.
• Provide shared local oversight of the Security Systems Administrator in coordination with Security Integration leadership.
• Oversee approximately 75 security personnel, including staffing, scheduling, post coverage, payroll, training, performance management, succession planning, and workforce development.
• Ensure personnel meet applicable company and customer licensing, compliance, training, and site-readiness requirements.
• Serve as the primary day-to-day point of contact for local Allied Universal security services and ensure requests, incidents, and service needs are addressed or escalated appropriately.
• Build working relationships across the campus and coordinate security support for employee matters, site activities, facilities, projects, incidents, and other business requirements.
• Work with Security Integration and Emergency Response partners to align local operations with technical capabilities, emergency preparedness, and campus needs.
• Translate business and site requirements into consistent security-service delivery through the account’s management and supervisory structure.
• Lead Allied Universal’s operational response during significant incidents, business disruptions, special events, and sensitive employee matters, including coordination, communication, documentation, and follow-through.
• Ensure personnel are trained, qualified, and prepared for assigned security and emergency-response responsibilities.
• Maintain operating procedures, post orders, reporting standards, communications, and escalation processes across Security Operations and GSOC.
• Participate in incident reviews, investigations, exercises, and after-action activities, and ensure assigned corrective actions are addressed.
• Monitor staffing, training, incident activity, response effectiveness, documentation quality, stakeholder feedback, and corrective actions to identify risks and improve service delivery.
• Assess new facilities, technologies, projects, and campus changes for security-service impacts, and coordinate staffing, procedures, training, equipment, and readiness needs.
• Ensure services meet contractual requirements, performance expectations, and financial objectives, including management of overtime, payroll accuracy, staffing resources, and account expenditures.
• Identify recurring operational issues and opportunities to improve service quality, readiness, efficiency, and consistency.
• Maintain relationships with campus stakeholders, Allied Universal leadership, vendor partners, law enforcement, emergency services, and other organizations supporting site operations.
• Escalate matters requiring broader program direction, risk acceptance, investment, or coordination beyond Allied Universal’s authority to client Security and Emergency Response leadership.

Benefits

• Medical, dental, and vision coverage.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED