Account Manager Assistant $19-$21 (Operations)

Top Guard Security • Norfolk, VA

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About The Position

Top Guard Security is hiring an Account Manager Assistant for its Norfolk – Wards Corner area operations. The role supports account and scheduling operations by handling administrative duties, assisting security officers and prospective employees, supporting onboarding and payroll changes, and monitoring personnel scheduling, attendance, and DCJS compliance. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m., with first-shift hours. Pay is $19–$21, depending on security experience. Relocation is not required, and there are two openings.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school and one or more years of related experience and/or training, or an equivalent combination of education and experience.
• Advanced computer competency.
• Excellent time-management skills.
• Excellent verbal and written communication skills and a friendly demeanor.
• Good organizational skills and the ability to work well under pressure and prioritize work.
• Commitment to the objectives of the company.
• Ability to work well with all levels of employees, from officers to management.
• High school diploma or GED.
• DCJS Unarmed certification.
• Valid driver’s license.
• Current driving record with no more than three tickets.

Nice To Haves

• Private security DCJS Registration Card.

Responsibilities

• Prepare security officers’ weekly schedules and make scheduling changes.
• Take calls from employees about scheduling conflicts.
• Review timekeeping reports to monitor attendance, identify needed corrective actions, and check that the correct hours are paid and billed for each shift daily.
• Assist officers who come into the office.
• Interview prospective officers and assist with processing new officers.
• Provide payroll status change forms for job-site changes.
• Assist the Scheduling Coordinator with call-offs, late arrivals, no-shows, and shift variances.
• Monitor DCJS compliance for assigned personnel and remind officers about pending required registrations.
• Notify managers when registrations expire.
• Perform other duties as assigned by the Account Manager or another Top Guard manager.

Benefits

• Payroll-deducted health plan
• Payroll-deducted dental insurance
• Supplemental insurance plans
• Direct deposit
• Paid vacation
• Holiday compensation
• Credit union membership
• Medical insurance
• Life insurance
• Dental insurance
• Vision insurance
• Paid sick days
• Paid holidays
• Short-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree