Qualified Success Architect
Salesforce • San Francisco, CA12d
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Qualified Success Architect, University
Salesforce•San Francisco, CA
About The Position
The Qualified Success Architect, University will shape the voice and reach of Qualified University, an external learning hub for customers and partners. The role combines customer education and product marketing, translating platform updates into engaging, story-driven content, creating practical best-practice resources, and growing University’s audience and engagement across enterprise and SMB segments. The position owns the creation and refresh of University articles and courses, supports customer-facing launch and adoption content, develops use-case stories, fosters community engagement, maintains partner certification paths, and uses performance data to improve content and promotion. The role also serves as a subject matter expert and steward of the University brand, keeping resources organized, consistent, and useful throughout the customer journey.
Requirements
- 3–7 years of SaaS experience.
- Prior experience in product marketing, customer marketing, customer success, or customer education.
- Creative, storytelling mindset and a track record of making technical or product topics compelling for customer audiences.
- Excellent written communication skills and a strong sense of voice, tone, and audience.
- Experience building launch, adoption, or customer marketing content, such as release announcements, campaigns, newsletters, webinars, or video.
- Highly organized and able to manage a high volume of content across a large library and multiple launches at once.
- Comfortable learning product functionality in depth and translating it into clear, engaging customer value.
- Willingness to work in a fast-paced startup environment and take on multiple roles.
- Bachelor’s degree.
- Passion for helping customers succeed with software.
Nice To Haves
- Experience with the Qualified platform.
- Experience with content, design, or video tools such as Canva, Loom, or course authoring tools.
- Experience growing or managing an online community.
Responsibilities
- Create and refresh University articles and courses, keeping content current, engaging, on-brand, and actionable.
- Partner with Product, Product Marketing, Enablement, and Customer Success to turn releases into customer-facing launch content, including articles, release highlights, videos, and adoption campaigns.
- Develop best-practice content and use-case stories that explain the value behind features to customers and partners.
- Plan product update posts, start conversations, answer member questions, and run initiatives to increase participation in the Qualified customer community.
- Maintain and promote partner certification paths so partner-facing content remains current and drives enrollment.
- Track content performance and engagement, then use findings to improve content and promotion.
- Serve as a subject matter expert and steward of the University brand, keeping resources organized, consistent, and useful across the customer journey.
Benefits
- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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