Slack Experience Architect

Salesforce•Indianapolis, IN

12d•$148,500 - $223,900

About The Position

Salesforce is seeking an Experience Architect to join Slack’s Solution Design team in its global project delivery organization, supporting enterprise customer implementations. The role designs, validates, and documents solutions across customer use cases, teams, and geographies, balancing customer needs, Slack platform capabilities, and delivery feasibility within the Salesforce Delivery Methodology. It includes identifying the appropriate use of native Slack and Slack AI capabilities, custom configuration, and integrations with Salesforce products, while supporting solution adoption and long-term platform maturity.

Requirements

8–10+ years of experience in solution design, architecture, or technical consulting, preferably in SaaS and/or professional services.
Demonstrated experience designing enterprise-scale solutions involving collaboration, workflow, or integration platforms.
Working knowledge of, or ability to quickly learn, the Salesforce Delivery Methodology and Slack/Slack AI capabilities.
Strong analytical skills and the ability to work through ambiguity and competing requirements.
Excellent communication skills for explaining technical decisions to customer stakeholders and delivery teams.
Hands-on familiarity with integration patterns and API-based architecture, ideally including Salesforce products.
Collaborative approach to working with Delivery Managers, Technical Architects, and customers.
Curiosity, a commitment to learning, and willingness to share design knowledge and patterns.

Nice To Haves

Familiarity with Salesforce products such as Agentforce or Sales/Service Cloud notifications, and understanding of how they integrate with Slack.

Responsibilities

Own solution design across the Discover, Define, and Design stages of the Salesforce Delivery Methodology, translating customer requirements into clear, buildable designs.
Evaluate and recommend appropriate Slack and Slack AI capabilities, custom configuration, and integrations, favoring the simplest viable solution.
Partner with Delivery Managers, Technical Architects, and customer stakeholders to align solution design with scope, timelines, and success measures.
Create and maintain architecture diagrams, functional specifications, and configuration workbooks for development and QA teams.
Lead design workshops with customer technical and business stakeholders, facilitating trade-off discussions and validating solutions.
Identify design risks proactively and work across teams to resolve them before they affect delivery.
Improve design practices and reusable patterns, including through AI-native tools such as Slackbot skills.
Identify Salesforce integration points and design cross-cloud solutions that keep Slack central to customer workflows.
Ensure designs account for change management, post-launch adoption, and long-term platform maturity.