Slack AI Solution Strategist

Salesforce • San Francisco, CA

2d • $197,300 - $260,100

About The Position

The Slack AI Solution Strategy team brings Slack’s AI and agentic capabilities to life through focused Customer Zero engagements. The team turns engagement learnings into actionable Product feedback, compelling stories, and reusable playbooks that help Salesforce and its customers scale proven approaches. Strategists partner with Salesforce leaders, sellers, Product, Engineering, Customer Zero leads, and Sales leaders to identify high-value use cases, design and build working proofs, and demonstrate what is technically feasible and valuable. When deep customer implementation work is needed, the team hands off to Customer FDEs or Professional Services.

The role leads targeted engagements from discovery and experience design through configuration, integration planning, prototyping, validation, enablement, and handoff. It uses Slack capabilities, workflows, AI features, and approved connectors to create Slack-first solutions connected to enterprise tools. Strategists demonstrate business value, investigate technical issues, collect evidence and feedback for Product and Engineering, and develop reusable patterns and playbooks. This role does not own full customer implementations, long-term production engineering, or ongoing solution support. Travel is approximately 25% of the time.

Successful candidates are technically grounded storytellers and designers who can work with senior stakeholders, understand enterprise systems and applied AI, and turn complex needs into credible proofs and clear recommendations. Salesforce offers a range of benefits, including time off programs, medical, dental and vision coverage, mental health support, paid parental leave, life and disability insurance, a 401(k), and an employee stock purchasing program.

Requirements

• 5–7 years of experience in Solutions Engineering, technical consulting, solution implementation, solution architecture, technical product delivery, or another customer-facing delivery role.
• Demonstrated experience leading discovery, solution design, transformation, or advisory engagements with senior internal and/or external stakeholders.
• Strong working knowledge of Slack, including workflows, integrations, administration, security, and evolving AI capabilities.
• Familiarity with Salesforce and Tableau and how enterprise teams use these platforms to access data, insights, and business workflows.
• Practical understanding of applied AI and agentic systems, including prompting, grounding, retrieval, tool use, evaluation, guardrails, and common failure modes.
• Understanding of the product lifecycle and experience working through discovery, design, configuration, testing, release, adoption, and feedback.
• Working knowledge of APIs, MCP, integration patterns, identity, data access, permission models, and enterprise security.
• Executive presence and ability to communicate technical concepts, tradeoffs, and recommendations clearly to senior business and technical leaders.
• Ability to synthesize engagement learnings into reusable patterns, stories, and guidance.
• Passion for Slack, applied AI, agentic technology, and the future of work.
• Willingness to travel approximately 25% of the time.

Nice To Haves

• Hands-on experience designing or configuring AI assistants, agents, prompts, skills, workflows, or automations.
• Familiarity with SQL for creating and reviewing data-related Slackbot prompts.
• Experience with technical or solution architecture, particularly across enterprise SaaS platforms.
• Experience with Salesforce CRM, Data Cloud, Agentforce, Tableau, or related Salesforce technologies.
• Salesforce, Slack, Tableau, architecture, or comparable platform or admin certifications.
• Experience working with sales leaders, sellers, Sales Operations, or revenue organizations.

Responsibilities

• Lead focused engagements from business and technical discovery through solution design, configuration, integration planning, validation, enablement, and handoff.
• Configure Slack capabilities, workflows, AI features, and approved connectors to develop working proofs; identify where future integrations or additional engineering could add value.
• Design Slack-first solutions that connect AI across enterprise tools such as Salesforce, Tableau, and Google Workspace.
• Build trusted relationships with senior stakeholders and communicate proposed solutions in terms of business outcomes.
• Create prompts, skills, demonstrations, and usage guidance to validate proofs and support limited activation before handoff.
• Capture use cases, user evidence, AI behavior, technical constraints, and product gaps; synthesize patterns and partner with Product and Engineering to inform product direction.
• Map workflows, systems, data sources, integrations, permissions, and dependencies; diagnose whether issues stem from configuration, data, integrations, product capability, AI behavior, or adoption.
• Communicate the vision, working experience, technical tradeoffs, and potential business value through narratives and demonstrations.
• Partner with account teams across OUs on use-case workshops and connect Product with feedback from the field.
• Turn engagement learnings into reusable solution patterns, stories, and playbooks for leaders, sellers, and customers.
• Travel approximately 25% of the time to work alongside internal leaders and/or customers.

Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed