Customer Solution Strategist

Smurfit Westrock • Dallas, TX

8d • $22 - $29 • Onsite

About The Position

Smurfit Westrock is seeking an onsite Customer Solution Strategist in Fort Worth, Texas. The role supports strategic customers by handling customer and sales inquiries, maintaining account and order information, and coordinating product inquiries, samples, quotations, and orders. The position leads the request-for-quote process, communicates order schedules and potential delays, and works with purchasing, sales, estimators, and other internal functions to meet customer expectations. The role also evaluates technical and cost considerations, identifies cost-saving opportunities, and coordinates projects through development, production, and fulfillment. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with availability required on the last day of each month for month-end closing. Occasional travel is required. The listed pay range is $22–$29 per hour.

Requirements

• Minimum of 3 years of experience in a related field.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Proven analytical skills, including the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with people at various organizational levels.
• Fluency in written and spoken English.
• Proficient data-entry skills and above-average knowledge of Microsoft Office products.
• Availability to work on the last day of each month for month-end closing.
• Willingness to travel occasionally.
• Ability to work in a call-center environment and wear AirPods or a headset.
• Associate degree (AA) or equivalent from a two-year college or technical school is preferred, rather than stated as a requirement.

Nice To Haves

• Knowledge of packaging products or distribution.
• Bilingual skills.
• AS400 experience.
• Sales support experience.
• Associate degree (AA) or equivalent from a two-year college or technical school.

Responsibilities

• Lead the RFQ process by specifying materials, collecting customer information, maintaining the quote log, and coordinating communication between purchasing and sales through the point of sale.
• Serve as the primary contact for strategic customers and sales staff on assigned customer or project information.
• Communicate promptly with customers, sales, and internal functions about challenges that could affect order expectations.
• Gather input, evaluate options, and make technical recommendations concerning cost, production schedules, and order entry based on customer needs.
• Use creative problem-solving to achieve sales and customer objectives.
• Identify cost-saving opportunities that improve account profitability.
• Initiate, track, organize, prioritize, and monitor multiple projects through development, production, and fulfillment, providing timelines to support on-time delivery.
• Compare incoming work specifications with estimate specifications and identify changes that require re-estimation.
• Prepare quotation requests for estimators and present appropriate quotes to internal and external customers as required.
• Review costing and invoicing to ensure they agree with signed quotes.
• Receive phone and email inquiries from existing and potential customers; maintain customer accounts, inquiries, and orders; and process product inquiry or sample requests.
• Communicate order schedules and potential delays to customers and sales staff, and solicit add-on sales based on customer needs.
• Prepare, enter, and monitor customer orders for strategic accounts.
• Be available on the last day of each month to process month-end closing.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid vacation time and holidays.
• Life insurance and AD&D.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Comprehensive training and learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree