Customer Solutions Strategist

Smurfit Westrock • Dayton, NJ

7d • $26 - $28 • Onsite

About The Position

Smurfit Westrock is seeking a Customer Solutions Strategist to support strategic customers and sales staff, working onsite in Dayton, New Jersey. The role receives phone and email inquiries from existing and potential customers; maintains customer accounts, inquiries, and orders; and processes product inquiries and sample requests. It communicates order schedules and potential delays to customers and sales staff, and identifies add-on sales based on customer needs. The position also prepares, enters, and monitors strategic-account orders.

The strategist leads RFQ activities, coordinates customer and project information, and works with purchasing, sales, estimators, and internal teams to develop quotes and fulfill orders. The role evaluates technical and operational considerations, resolves challenges affecting order expectations, monitors project timelines, identifies cost-saving opportunities, and checks that specifications, costing, and invoicing align with estimates and signed quotes. The position is onsite and generally works Monday through Friday, 8:30 a.m. to 5 p.m., with availability required on the last day of each month for month-end closing and occasional travel.

Requirements

• At least 3 years of experience in a related field.
• Experience with project management and meeting deadlines in a dynamic environment.
• Proven analytical skills, including the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with people at various organizational levels.
• Fluency in written and spoken English.
• Proficient data-entry skills and above-average knowledge of Microsoft Office products.
• Availability to work on the last day of each month for month-end closing.
• Ability to work in a call-center environment and wear AirPods or a headset.
• Ability to handle heavy RFQ processing.

Nice To Haves

• Associate degree (AA) or equivalent from a two-year college or technical school.
• Knowledge of packaging products or distribution.
• Bilingual skills.
• AS400 experience.
• Sales support experience.

Responsibilities

• Lead the RFQ process by specifying material, collecting customer information, maintaining the quote log, and coordinating communication between purchasing and sales through the point of sale.
• Serve as the primary contact for strategic customers and sales staff for assigned customer or project information.
• Communicate promptly with customers, sales, and internal functions about challenges to meeting order expectations.
• Gather input, evaluate technical considerations, and make recommendations concerning cost, production schedules, order entry, and customer needs.
• Use creative problem solving to achieve sales and customer objectives.
• Identify cost-saving opportunities to improve account profitability.
• Initiate, track, organize, prioritize, and monitor multiple projects through development, production, and fulfillment, providing timelines to support on-time delivery.
• Compare incoming work specifications with estimated specifications and identify changes that require re-estimation.
• Prepare quotation requests for estimators and present appropriate quotes to internal and external customers as required.
• Review costing and invoicing to ensure they agree with signed quotes.
• Receive customer inquiries by phone and email; maintain customer accounts, inquiries, and orders; and process product inquiries and sample requests.
• Communicate order schedules and possible delays to customers and sales staff, and solicit add-on sales based on customer needs.
• Prepare, enter, and monitor strategic-account customer orders.
• Be available to work on the last day of each month to process month-end closing.
• Travel occasionally.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid vacation time and holidays.
• Life insurance and AD&D.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Comprehensive training and learning and development opportunities.
• Attractive salary reflecting skills, competencies, and potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree