Salesforce Senior Solutions Architect - Field Service

Alithya • Austin, TX

5d

About The Position

As a Salesforce Senior Solutions Architect - Field Service, you will design and guide implementations that help service organizations operate more efficiently and effectively in the field. You will partner with clients and delivery teams to understand business needs, shape scalable solutions, and guide projects from discovery through launch and adoption.

Requirements

• Salesforce Field Service Consultant and Certified Service Cloud Consultant certifications, or equivalent hands-on expertise.
• At least 5 years of consulting experience implementing Salesforce Field Service for clients with complex service operations and large user populations.
• Experience leading or contributing to multiple full lifecycle implementations, from discovery through deployment and support.
• Hands-on Salesforce platform experience, including configuration, data modeling, security, automation, reporting, scalability, and performance considerations.
• Experience with Salesforce mobile solutions, offline use cases, and technician adoption.
• Experience with complex scheduling, optimization, service-level agreements, or high-volume dispatch.
• Experience working with Agile delivery methodologies and distributed development teams.
• Strong understanding of field service operations and industry best practices, including Scheduling and Optimization (ESO).
• Proven ability to collaborate across teams and leadership levels to deliver projects on time and on budget.
• Proficient English.

Nice To Haves

• Experience in utilities, telecommunications, manufacturing, or equipment services.

Responsibilities

• Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures.
• Design end-to-end Salesforce Field Service solutions, including service territories, work order management, scheduling and optimization, inventory management, asset management, dispatcher user experience, and offline technician mobile experience.
• Translate business requirements into solution designs, process flows, and implementation plans.
• Develop user stories, acceptance criteria, and prioritized delivery backlogs with clear, relevant, and testable requirements.
• Advise clients on configuration and customization choices, balancing immediate needs with long-term maintainability.
• Guide integrations between Salesforce Field Service and systems such as CRM, ERP, inventory, billing, and customer service platforms.
• Provide architectural guidance on security and visibility, data migration, reporting, and platform performance.
• Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities where appropriate.
• Support user acceptance testing (UAT), including test scenarios, test scripts, issue triage, and business signoff.
• Support deployment, change management, user training, and post-launch improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed