Salesforce Architect

College Success Foundation•Bellevue, WA

2d•Hybrid

About The Position

The Salesforce Architect is a senior strategic role responsible for designing, architecting, and evolving College Success Foundation’s Salesforce platform and integrated ecosystem. The role serves as the organization’s internal technical authority for Salesforce, oversees platform strategy and external consultant and contractor relationships, and ensures solutions follow organizational standards. It aligns the platform with strategic priorities by translating KPIs into data structures, reporting frameworks, and process designs that provide leadership with actionable insight into mission impact. The role also shapes how emerging technologies, including AI and intelligent integrations, connect with Salesforce to support staff and program delivery. The position leads Salesforce configuration and delivery, integration architecture, security and compliance, platform strategy, governance, documentation, enablement, budgeting, and reporting-related staff management. It collaborates with leadership, program staff, vendors, and internal users to deliver secure, maintainable, scalable solutions and build internal Salesforce capability. The position may allow hybrid work arrangements. It requires Washington state residency when assigned to a Washington-based location, or District of Columbia residency when assigned to a DC-based location. Travel may be required, including occasional evening and weekend events, and reliable transportation is required. Successful applicants must pass a drug screen before hire. The position may change based on program or organizational needs and available funding.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or an equivalent combination of education and experience.
At least five years of relevant professional experience in Salesforce platform design, architecture, and development.
Experience with core Salesforce features and packages, including NPSP, PMM, and OFM.
Experience leading complex Salesforce implementations and integrations.
Excellent organizational and project management skills, including the ability to multitask and work under pressure.
Outstanding interpersonal, oral, and written communication skills.
Fiscal responsibility.
Experience with Microsoft Office 365, including Word, Excel, PowerPoint, SharePoint, and Outlook; Salesforce; MailChimp; CVENT; and Social Tables.
Ability to analyze data and identify actionable information for frontline fundraisers to enrich prospect pools and increase revenue.
Experience managing large volumes of data, particularly event registrations and financial record-keeping and reconciliation.
Proactive problem-solving and decision-making capability.
Ability to work collaboratively and harmoniously with staff, colleagues, and stakeholders.
Commitment to diversity, equity, and inclusion, respect for individual differences, and serving diverse populations.
Ability to operate office equipment such as a computer and printer/copier; communicate information and ideas; sit or stand for extended periods; frequently lift or move up to 10 pounds and occasionally up to 50 pounds; and perceive, inspect, and assess data at close range.
Residency in Washington state if assigned to a Washington-based location, or residency in the District of Columbia if assigned to a DC-based location.
Reliable transportation.

Nice To Haves

Master’s degree.

Responsibilities

Design and implement complex Salesforce automations using Flow, validation rules, formula fields, and other declarative tools.
Architect and configure solutions using Salesforce features and installed packages, including NPSP, PMM, and OFM.
Translate user stories and business requirements into documented Salesforce solutions and manage the configuration backlog.
Serve as the internal technical lead for external Salesforce consultants and contractors, defining scope, direction, guidelines, and acceptance criteria.
Review external technical designs and deliverables, manage solution handoffs, and ensure externally developed solutions are documented and supportable internally.
Oversee Salesforce integrations not managed by external developers, including form-building tools, data imports, and connected applications.
Lead architecture for integrations with third-party AI tools and agent-based solutions, defining data-access boundaries, field mappings, and security protocols.
Collaborate with AI vendors to ensure integrations are secure, purposeful, and maintainable.
Develop and enforce data governance standards, including naming conventions, data hygiene, and deduplication.
Manage regular data imports and updates, including academic term data loads and student onboarding.
Design and maintain the Salesforce security model, including profiles, permission sets and groups, sharing rules, and role hierarchy.
Conduct security reviews and license audits, monitor user adoption, and troubleshoot access issues.
Identify and address legal and regulatory compliance considerations, including data privacy, student information release forms, and SMS messaging compliance.
Define and maintain Salesforce architecture, including object, data, and security models and integration patterns.
Lead the long-term platform roadmap and evaluate Salesforce features, managed packages, and AppExchange solutions.
Ensure solutions follow Salesforce best practices, scalability principles, and declarative-first design standards.
Stay current on Salesforce developments and emerging technologies, including AI tools and agent-based solutions, and assess their applicability.
Create and maintain technical documentation, including architecture diagrams, data dictionaries, and process documentation.
Define and uphold platform governance, change management, and release management standards.
Develop and monitor the annual budget for Salesforce-related platforms, tools, vendors, and implementation needs.
Identify, develop, and mentor Salesforce power users through training and coaching.
Train staff on CRM tools, reporting, and recommended practices to improve confidence, data quality, and adoption.
Manage staff responsible for CRM reporting and organization-wide usability, ensuring reports, dashboards, and user-facing tools meet operational needs.
Collaborate with leadership and program staff to align platform decisions with organizational priorities.