Salesforce Architect

College Success Foundation•Bellevue, WA

4d•$49 - $74•Hybrid

About The Position

The Salesforce Architect is a senior strategic position responsible for designing, architecting, and evolving College Success Foundation’s Salesforce platform and integrated ecosystem. The role serves as the organization’s internal technical authority for Salesforce, oversees platform strategy and external consultant and contractor relationships, and ensures solutions follow organizational standards. The Salesforce Architect aligns the platform with strategic priorities by translating KPIs into reliable data structures, reporting frameworks, and process designs. The role provides leadership with actionable insights into mission impact and helps shape how emerging technologies, including AI and intelligent integrations, connect with Salesforce to support staff and program delivery. Responsibilities also include platform architecture and governance, integrations, security and compliance, vendor oversight, documentation, budgeting, and staff training and enablement. The position may allow hybrid work arrangements. Washington-based assignments require Washington state residency; District of Columbia-based assignments require District of Columbia residency. Travel may be required, including occasional evening and weekend events, and reliable transportation is required. Successful applicants must pass a drug screen before hire.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or an equivalent combination of education and experience.
At least five years of relevant professional experience in Salesforce platform design, architecture, and development.
Experience with Salesforce features and packages, including NPSP, PMM, and OFM.
Experience leading complex Salesforce implementations and integrations.
Excellent organizational and project management skills, with the ability to multitask and work well under pressure.
Outstanding interpersonal, oral, and written communication skills.
Fiscal responsibility.
Experience with Microsoft Office 365, including Word, Excel, PowerPoint, SharePoint, and Outlook; Salesforce, MailChimp, CVENT, and Social Tables are also listed.
Ability to analyze data and identify valuable, actionable information for frontline fundraisers.
Experience managing large volumes of data, particularly event registrations and financial record-keeping and reconciliation.
Proactive problem-solving and decision-making ability.
Commitment to collaborating effectively with staff, colleagues, and stakeholders.
Commitment to diversity, equity, and inclusion, respect for individual differences, and service to diverse populations.
Ability to meet the stated physical demands, including operating office equipment, communicating information, sitting or standing for extended periods, lifting or moving up to 10 pounds regularly and up to 50 pounds occasionally, and inspecting data at close range.
Reliable transportation; residency in Washington state or the District of Columbia is required for positions assigned in the corresponding location.
Must pass a drug screen before hire.

Nice To Haves

Master’s degree.
Ability to work in a hybrid arrangement, where available.

Responsibilities

Design and implement complex Salesforce automations using Flow, validation rules, formula fields, and other declarative tools.
Architect and configure solutions using Salesforce features and packages, including NPSP, PMM, and OFM.
Translate user stories and business requirements into documented Salesforce solutions and manage the configuration backlog.
Lead external Salesforce consultants and contractors by defining scope, providing technical direction, reviewing deliverables, setting acceptance criteria, and ensuring solutions are documented and supportable internally.
Oversee Salesforce integrations not managed by external developers, including form-building tools, data import workflows, and connected applications.
Lead architecture for integrations with third-party AI tools and agent-based solutions, including data access boundaries, field mappings, and security protocols.
Develop and enforce data governance standards, including naming conventions, data hygiene, and deduplication processes.
Manage regular data imports and updates, including academic term data loads and student onboarding.
Design and maintain the Salesforce security model, conduct security reviews and license audits, monitor adoption, and troubleshoot access issues.
Identify and address Salesforce legal and regulatory compliance considerations, including data privacy, student information release forms, and SMS messaging compliance.
Define and maintain Salesforce architecture, including object, data, and security models and integration patterns; lead the long-term platform roadmap.
Evaluate Salesforce features, managed packages, and AppExchange solutions and recommend adoption where appropriate.
Ensure solutions follow Salesforce best practices, scalability principles, and declarative-first design standards; assess emerging platform and AI technologies for organizational relevance.
Create and maintain technical documentation, including architecture diagrams, data dictionaries, and process documentation; uphold governance, change management, and release management standards.
Develop and monitor the annual budget for Salesforce-related platforms, tools, vendors, and implementation needs.
Identify and mentor Salesforce power users, train staff on CRM tools and reporting, and promote user confidence, data quality, and consistent adoption.
Manage staff responsible for CRM reporting and organization-wide usability, ensuring reports, dashboards, and user-facing tools meet operational needs.
Collaborate with leadership and program staff to align platform decisions with organizational priorities.
Use data to identify actionable information for frontline fundraisers to enrich prospect pools and increase revenue.
Manage large volumes of data, including event registrations and financial record-keeping and reconciliation.