Salesforce Senior/ Director Technical Architect, FINS/LSC

Salesforce•New York, IN

13d•$148,500 - $344,700

About The Position

Salesforce Professional Services is seeking Technical Architects at multiple levels focused on Agentforce for Life Sciences (AFLS). The role serves as a strategic advisor and Salesforce product and platform expert to large, complex life sciences enterprise customers, helping them architect and deliver agentic, AI-first solutions across commercial and clinical operations. The position supports customers in realizing value from the Salesforce Platform and developing solutions designed to be maintainable, adaptable, and resistant to technical debt. The Technical Architect works closely with Delivery Managers, Solution Architects, clients, and third-party partners. The role also contributes to consulting-practice initiatives and the community’s knowledge base, guides customers and colleagues on emerging technologies, and helps define program vision and technology strategy.

Requirements

At least 8 years of enterprise architecture or consulting experience.
Strong application design skills, together with data, integration, and security architecture skills.
Life sciences industry experience, particularly in Pharma or Biopharma; relevant backgrounds include pharmaceutical commercial operations, field force engagement, HCP/HCO relationship management, or regulatory compliance.
Strong presentation skills and the ability to present and defend a point of view to varied audiences.
Detail-oriented, with the ability to quickly learn and apply new concepts, business models, and technologies.
Strong written and verbal communication skills, including the ability to develop audience-appropriate materials.
Ability to listen effectively and communicate with people in diverse roles.
Proven ability to analyze, design, and optimize business processes through technology and integration.
Strong experience with integration concepts, designs, and patterns.
Demonstrated trustworthiness, integrity, transparency, and reliability.
Ability to collaborate and work effectively as a team member.
Ability to communicate clearly and confidently, explain areas of expertise, and influence and engage C-level audiences.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, or a related discipline; equivalent work experience will be considered.
Multiple Salesforce Architecture certifications or Salesforce Certified Agentforce Life Sciences Consultant certification.
Hands-on experience with Agentforce for Life Sciences (AFLS) or equivalent Life Sciences CRM platforms, including knowledge of HCP/HCO structures, Affiliations, Specialty Pharmacy, Medical Affairs, and compliant engagement workflows.
Experience supporting or delivering implementations for major pharmaceutical companies.
Familiarity with the agentic enterprise model and how AI agents can transform life sciences commercial and clinical operations.

Responsibilities

Serve as a trusted advisor to clients.
Identify and lead internal strategic initiatives to grow the consulting practice and contribute to the community’s knowledge base and expertise.
Guide customers and colleagues in selecting and deploying emerging technologies that increase business value.
Collaborate effectively, teach complex concepts, and apply creative, prescriptive thinking.
Identify and proactively manage risk areas, and follow issues through to resolution.
Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners.
Review and correct project or program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable.
Work with Delivery Managers, Solution Architects, and clients to architect technology solutions that meet client needs.
Contribute to program vision and advise on and articulate project and program strategies involving enabling technologies, including the Salesforce Platform.
Analyze, design, and optimize business processes through technology and integration.