Senior Salesforce Developer / Solution Architect

Leidos•Washington DC, WA

2d•Remote

About The Position

Leidos is seeking a Senior Salesforce Developer / Solution Architect to join its enterprise application development team supporting mission-critical federal government programs. The role focuses on designing, developing, and modernizing enterprise Salesforce applications for customer relationship management, high-volume contact center operations, case management, knowledge management, omnichannel customer engagement, and digital self-service. This is primarily a hands-on senior development position combining advanced Salesforce development with solution architecture and technical leadership. The position involves building scalable, secure, high-performing solutions and providing architecture guidance while remaining actively involved in coding, troubleshooting, testing, and deployments. The role also supports Salesforce Service Cloud in an enterprise contact center environment, enterprise integrations, and modernization initiatives involving Agentforce, Einstein AI, and intelligent customer service solutions. This is a 100% remote/telework opportunity. Candidates must reside within reasonable commuting distance of the Washington, DC metropolitan area, including the Washington, DC / Gaithersburg, MD Metro Area. Candidates must be U.S. citizens and able to obtain and maintain a Public Trust clearance. The anticipated program salary budget is approximately $150,000 to the low-to-high $160,000 range, with limited flexibility; the general pay range listed is $107,900 to $195,050.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or a master's degree with 6+ years of relevant experience; additional relevant experience may be considered in lieu of a degree.
At least 8 years of hands-on Salesforce development experience designing, developing, and implementing enterprise Salesforce solutions.
Demonstrated experience as a senior Salesforce developer, technical lead, or solution architect on complex enterprise projects.
Hands-on experience developing and supporting Salesforce Service Cloud solutions in an enterprise contact center or customer service environment.
Experience supporting case management, customer service workflows, and omnichannel service operations.
Experience supporting federal government programs or similarly complex, highly regulated enterprise environments.
Advanced hands-on development experience with Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and Salesforce APIs.
Strong knowledge of Salesforce architecture, data modeling, security, automation, and platform best practices.
Experience with Salesforce Service Cloud, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud.
Experience designing and troubleshooting integrations using REST/SOAP APIs and enterprise integration patterns.
Proficiency in JavaScript, HTML5, CSS, and modern web development technologies.
Experience with source control, CI/CD pipelines, DevOps practices, and Agile software development.
Experience with AI-powered Salesforce capabilities, including Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation.
Experience integrating Salesforce with enterprise contact center platforms such as Amazon Connect, NICE CXone, or comparable CCaaS technologies.
Experience with Salesforce Knowledge, Experience Cloud, customer self-service portals, and contact center modernization.
Strong analytical, troubleshooting, problem-solving, and communication skills.
Ability to work independently, take ownership of complex technical solutions, and collaborate effectively with cross-functional teams.
Must be a U.S. citizen.
Must be able to obtain and maintain a Public Trust clearance.
Must possess at least one of the following: Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II.
Must reside within reasonable commuting distance of the Washington, DC metropolitan area, including the Washington, DC / Gaithersburg, MD Metro Area.

Nice To Haves

Experience with MuleSoft or other enterprise integration and middleware technologies.
Knowledge of FedRAMP, NIST, and federal security compliance requirements.
Experience optimizing Salesforce solutions to improve contact center efficiency, customer experience, and agent productivity.
Additional Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Service Cloud Consultant, Salesforce Certified Application Architect, or Salesforce Certified Agentforce Specialist.

Responsibilities

Design, develop, and implement scalable, secure, high-performing Salesforce applications using Apex, Lightning Web Components, Visualforce, SOQL/SOSL, Salesforce Flow, and Salesforce APIs.
Lead technical design discussions and translate complex business requirements into effective Salesforce solutions.
Develop custom applications, reusable components, workflows, and automation to improve functionality and user experience.
Provide technical architecture guidance while actively participating in coding, troubleshooting, testing, and deployments.
Mentor developers, conduct code reviews, and promote Salesforce development standards and best practices.
Develop, enhance, and support Salesforce Service Cloud solutions in a high-volume enterprise contact center environment.
Design and optimize case management, service request workflows, automated routing, escalation processes, and agent productivity tools.
Support omnichannel customer engagement across phone, email, chat, and digital service channels.
Integrate Salesforce with contact center technologies, customer self-service portals, and knowledge management solutions.
Collaborate with technical teams and contact center stakeholders to improve operational efficiency, service delivery, and customer experience.
Design, develop, and troubleshoot Salesforce integrations with enterprise applications using REST/SOAP APIs, middleware, Salesforce Platform Events, and event-driven technologies.
Support data migration, transformation, synchronization, and integration initiatives.
Troubleshoot complex technical issues involving Salesforce, external systems, and contact center applications.
Ensure solutions meet enterprise standards for security, scalability, performance, data governance, and compliance.
Work in an Agile development environment with product owners, developers, architects, and business stakeholders.
Support application deployments, unit and integration testing, CI/CD processes, and production troubleshooting.
Identify opportunities to improve Salesforce capabilities through automation, platform enhancements, and emerging technologies.
Contribute to modernization initiatives involving Salesforce Agentforce, Einstein AI, and intelligent customer service solutions.