Salesforce Solution Architect
About The Position
Capgemini is seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud to lead the design and implementation of scalable, high-performing Salesforce solutions. The role defines the overall Salesforce architecture, ensures alignment with business objectives, and drives technical excellence across Salesforce initiatives. Solution Architects assess project technical feasibility and implementation risks, and are responsible for designing and implementing the overall technical and solution architecture. They define system structure and interfaces, solution principles, software design, and implementation, using business and technology expertise to address the business issue at hand. This is a hybrid role based in Chicago, Dallas, Houston, Nashville, Atlanta, or New York. The posted base compensation range is $101,140–$182,624. The role may also be eligible for variable incentives, bonuses, or commissions. Capgemini offers a benefits package to regular, full-time employees; benefit availability is subject to local policy and eligibility.
Requirements
- At least 5 years of Salesforce implementation experience as a Solution Architect.
- Proven expertise in Salesforce Service Cloud and related capabilities.
- Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.
- Experience leading technical design and governance processes.
- Salesforce Service Cloud and Experience Cloud certifications are required.
- Experience with Revenue Cloud and handling sensitive data, such as export control data.
- Familiarity with analytics tools and integration frameworks.
- Excellent communication and documentation skills.
Responsibilities
- Own Salesforce architecture, including the data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.
- Lead and participate in Salesforce and technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.
- Drive high-level technical design for Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.
- Produce high-quality documentation and oversee low-level technical design deliverables.
- Design and implement scalable, high-performing Salesforce solutions, evaluating when third-party solutions may be more appropriate.
- Create high-level designs and documentation based on business requirements for Service and Support, including potential Revenue Cloud integration and handling export control data.
- Assess project technical feasibility and implementation risks, and define system structure, interfaces, solution principles, software design, and implementation.
Benefits
- Paid time off: 12–25 vacation days depending on employee grade, company-paid holidays, personal days, and sick leave.
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
- Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs.
- The role may be eligible for variable incentives, bonuses, or commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
