Salesforce Solution Architect

KIPP • Remote, N/A

1d • $155,000 - $170,000 • Remote

About The Position

The Salesforce Solution Architect at KIPP Foundation is the primary technical authority for its Salesforce platforms, serving as a hands-on architect and principal developer responsible for platform strategy, enterprise solution design, and delivery across KIPP’s national Salesforce ecosystem. The role partners with technology leadership, administrators, developers, product owners, business stakeholders, and implementation partners to deliver scalable solutions across NPSP, Nonprofit Cloud, Experience Cloud, Data Cloud, Agentforce/Einstein AI, integrations, and DevOps governance while maintaining strong engineering standards and long-term platform sustainability.

This senior individual contributor provides architectural direction and quality oversight, leads platform governance and technical standards, and serves as the escalation point for complex production issues. The role also supports KIPP’s mission by building durable technology solutions that serve its nonprofit and education-focused operations.

Requirements

• 8+ years of enterprise technology experience, including 3+ years specifically in a Salesforce Architect or Lead Developer role.
• Deep Salesforce architecture expertise across Experience Cloud, Data Cloud, NPSP, and Nonprofit Cloud, including scalability, governor limits, and enterprise solution design.
• Expert proficiency in Apex, LWC, Flows, SOQL/SOSL, Salesforce APIs, and enterprise integrations using event-driven architecture patterns.
• Experience with large data volume strategies, data modeling, migration planning, platform optimization, and Salesforce Well-Architected Framework principles.
• Hands-on experience with Agentforce, Einstein AI, Einstein Copilot, Prompt Builder, and AI-driven workflow automation.
• Strong stakeholder management and communication skills, including the ability to translate strategy into technical roadmaps.
• Required Salesforce Certified Application Architect or System Architect certification.
• Required Platform Developer II certification.
• Ability and commitment to uphold KIPP’s mission and Core Values.
• Demonstrated ability to set ambitious goals, use data to monitor progress, and adjust plans to achieve outcomes.
• Ability to manage complex technical work, agile plans, competing priorities, documentation, and delivery standards.
• Ability to develop and improve cross-team processes and use metrics and evidence to inform technical decisions.
• Strong problem-solving skills for complex Salesforce, integration, data, and production issues.
• Ability to communicate technical concepts clearly and support change adoption.
• Ability to build productive working relationships across technical teams, stakeholders, and external partners.
• Deep expertise across Salesforce architecture and development, including NPSP, Nonprofit Cloud, Experience Cloud, Data Cloud, Agentforce/Einstein AI, Apex, LWC, Flows, APIs, integrations, DevOps, security, and platform governance.
• Willingness to travel up to 5% (up to 10 days per year).
• Must work full time in the United States.

Nice To Haves

• Salesforce Certified Data Architect certification.
• Salesforce Certified Integration Architect certification.
• Salesforce Certified Nonprofit Cloud Consultant certification.
• Based out of a KIPP Foundation office in New York City or Chicago (preferred, not mandatory).

Responsibilities

• Design and implement scalable Salesforce solutions aligned with KIPP’s enterprise technology strategy, translating business requirements into durable technical architectures.
• Architect integrations across Salesforce, Azure, SQL Server, and third-party systems using REST/SOAP/Bulk APIs, Platform Events, Change Data Capture, and middleware patterns; define API standards, security controls, and monitoring practices.
• Provide architecture and code review for external contractors and consulting partners, ensuring quality, maintainability, security, and alignment with KIPP standards.
• Own the Salesforce platform roadmap, including org strategy, sandbox and environment management, security model, data architecture, deployment processes, and release management.
• Establish data governance standards for data modeling, data quality, master data management, and platform best practices.
• Monitor platform health through capacity planning, license optimization, performance tuning, and proactive technical-debt management.
• Apply Salesforce Well-Architected Framework principles across solution design, development, and contractor-delivered implementations.
• Own KIPP’s NPSP architecture, including donor and constituent data models, fundraising workflows, engagement automation, and nonprofit best practices.
• Lead planning and execution strategy for migration from NPSP to Salesforce Nonprofit Cloud, including data mapping, gap analysis, coexistence planning, and phased transition roadmap.
• Define nonprofit-specific customization standards aligned with Salesforce’s nonprofit roadmap and KIPP’s operational needs.
• Serve as the hands-on architect and principal developer, providing architectural direction and quality oversight to contractors and consulting partners.
• Make architectural decisions between declarative and programmatic solutions based on governor limits, scalability, performance, maintainability, and long-term platform health.
• Lead engineering standards for code architecture, trigger frameworks, CI/CD pipelines, source control, deployment automation, testing, and release management.
• Act as the primary escalation point for complex production issues and Zendesk escalations, including performance bottlenecks, integration failures, data integrity incidents, end-user support, and platform troubleshooting.
• Design and implement Agentforce, Einstein AI, Einstein Copilot, and prompt engineering solutions with responsible AI guardrails, including controls, transparency, and bias mitigation.
• Architect Data Cloud strategies for unified profiles, audience segmentation, AI-driven personalization, and real-time activation across constituent and staff experiences.
• Design Experience Cloud portals, communities, and self-service solutions using LWC, personalization, and mobile-responsive best practices.
• Set goals and use quantitative and qualitative data to monitor progress, address obstacles, and adjust plans.
• Develop agile project plans for complex technical work, manage competing priorities, and ensure work is supported by clear documentation and sustainable processes.
• Develop and improve cross-team processes for platform governance, release management, data quality, integration standards, and system sustainability.
• Define metrics for platform health, data quality, adoption, technical debt, delivery performance, and business outcomes; ground technical decisions in reliable data.
• Resolve root causes of complex Salesforce, integration, data, and production issues; anticipate risks and develop scalable solutions.
• Translate technical concepts for technical and non-technical audiences and support adoption through stakeholder engagement, documentation, training, and communication.
• Collaborate with technology leaders, administrators, developers, product owners, business stakeholders, implementation partners, and external consultants.

Benefits

• 25 holidays and 18 additional flexible PTO days; flexible PTO increases to 23 days for years 3 and 4 and to 28 days for years 5 and beyond.
• 100% paid parental leave.
• 100% coverage of the employee medical, dental, and vision plan premiums, and 75% coverage for employee-plus-family premiums.
• Wellness benefits, including fitness reimbursements, discounted tickets to theme parks and attractions, backup care support for children and adults or elders, and an employee assistance program.
• 401(k) retirement plan with a 4% employer match.
• Employer-sponsored legal plans.
• Life and disability insurance.
• Flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed