Retail Associate Jobs

About The Position

Requirements

• Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
• Knowledge of and compliance with safety policies and procedures.
• Ability to maintain confidentiality.
• Ability to communicate effectively verbally and in writing.
• Ability to provide excellent customer service.
• Ability to read, write, and understand English.
• Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and with people with disabilities.
• Ability to work extended hours and varied schedules.
• Ability to work independently and demonstrate time-management skills.
• Ability to handle multiple tasks and meet deadlines.
• Knowledge of visual merchandising and sales promotion.
• Ability to calculate figures and amounts, including discounts, interest, and percentages.
• Ability to operate a cash register.
• Ability to pass a criminal background check and drug test.

Nice To Haves

• High school diploma or GED.
• One year of retail work experience or an equivalent combination of education and experience.

Responsibilities

• Follow Goodwill attendance and punctuality policies.
• Provide excellent customer service and respond to customer questions and issues courteously, contacting a supervisor as needed.
• Maintain confidentiality of privileged information and a professional, friendly, cheerful, and courteous demeanor.
• Process customer purchases, including receiving cash or credit-card payments, counting money, issuing correct change, providing receipts, and wrapping or bagging merchandise.
• Verify cash register balances against the currency in the register.
• Keep work areas organized and store shelves, counters, and displays clean.
• Set up displays and organize and arrange furniture and merchandise to promote sales.
• Stock racks, counters, and displays with donated merchandise.
• Transport boxes, bins, and crates to work areas; distribute items and salvage to appropriate areas; and dispose of unsalable items.
• Process and price incoming donations, including wares, books, shoes, and furniture.
• Maintain production levels and accurately document the number of items or bins processed.
• Review donations for quality and route items to the appropriate areas for further distribution.
• Accept and record donations appropriately, and keep the donation area secured to protect donations from misuse.
• Operate material-handling equipment.
• Attend and participate in regularly scheduled staff meetings.
• Observe customer behavior and report suspicious activity to a supervisor or security.
• Perform other incidental and related duties as assigned.

Benefits

• Competitive pay and benefits
• Work-life balance
• Cross-training in different departments
• Advancement opportunities
• Opportunity to make a difference in the community