Retail Fulfillment and Receiving Support Associate, Oak Park - Part Time

Macy's•Overland Park, KS

5d•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help provide a smooth customer experience. You receive and organize merchandise, pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor efficient. The role also includes greeting customers, resolving issues, and delivering curbside orders with care. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and preparing the store. Tasks include receiving merchandise, tagging items, and organizing the stockroom. You support customers through helpful interactions and accurate order fulfillment, while maintaining a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and assisting with merchandise moves. Teamwork, attention to detail, operational excellence, and a commitment to customer service contribute to customer satisfaction and store performance. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week, based on business needs and colleague availability. All schedules include weekend shifts. The role requires flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, and tag merchandise, and maintain an organized stockroom.
Pick, pack, and process orders and trailers.
Retrieve orders from back-of-house storage and deliver them curbside to customers.
Monitor alerts to help ensure Buy Online Pickup In-Store orders are ready on time.
Greet customers, listen to their needs, resolve issues, and provide helpful interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves.
Review goals, learn about products and promotions, and help prepare the store for the day.
Collaborate with colleagues to support store operations and customer service.
Work toward sales goals and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.