Retail Fulfillment and Receiving Support Associate, Columbia Center - Part Time

Macy's•Kennewick, WA

5d•Onsite

About The Position

The Retail Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving items from back-of-house storage, and delivering orders curbside. The associate monitors alerts to help ensure Buy Online Pickup In-Store orders are ready on time and keeps the stockroom and sales floor operating efficiently. The position also involves customer service, including greeting shoppers, listening and responding to concerns, and delivering curbside orders with care. Associates help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. The role calls for teamwork, attention to detail, adaptability, and a focus on customer satisfaction and store results. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start new tasks, and adaptability to changing priorities.
Ability to work independently and contribute to a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Responsibilities

Receive, tag, organize, and process merchandise and trailers.
Pick, pack, and fulfill customer orders, including Buy Online Pickup In-Store orders, and monitor alerts to help ensure orders are ready on time.
Retrieve merchandise from back-of-house storage and deliver orders curbside.
Maintain inventory accuracy and keep the stockroom and sales floor operating efficiently.
Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Work collaboratively with colleagues to support store operations and achieve sales and store goals.
Review goals, learn about products and promotions, and help prepare the store for success.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.