Retail Fulfillment and Receiving Support Associate, NorthPark Center - Flex

Macy's • Dallas, TX

1d • Onsite

About The Position

The Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and customer experience. Duties include receiving and organizing merchandise; picking, packing, and processing trailers; retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts so Buy Online Pickup In-Store orders are completed on time; and keeping the stockroom and sales floor running efficiently. The role also involves greeting customers, resolving issues, and providing helpful customer interactions.

Colleagues prepare the store by reviewing goals, learning about products and promotions, receiving merchandise, tagging items, and organizing the stockroom. They also support customers with personal, helpful interactions, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves. The role requires teamwork, attention to detail, operational excellence, and a commitment to customer satisfaction and store results.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
• Ability to perform the physical requirements of the role, including standing for at least two consecutive hours and lifting at least 50 pounds.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders.
• Required close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Receive, organize, and tag merchandise, and maintain an organized stockroom.
• Pick, pack, and process trailers and customer orders.
• Retrieve orders from back-of-house storage and deliver them curbside.
• Monitor alerts and ensure Buy Online Pickup In-Store orders are completed on time.
• Support inventory accuracy and efficient store operations.
• Greet customers, listen to their needs, resolve issues, and provide helpful service.
• Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
• Review goals and learn about products and promotions.
• Work collaboratively to achieve sales goals and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed