Retail Fulfillment and Receiving Support Associate, North Point - Flex
About The Position
As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help provide a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store orders are completed on time and help keep the stockroom and sales floor running efficiently. The role also includes customer interactions such as greeting shoppers, resolving issues, and carefully delivering curbside orders. Colleagues contribute to customer satisfaction and store performance through attention to detail, teamwork, hospitality, and operational excellence. Daily activities include preparing the store, reviewing goals and product or promotion updates, tagging merchandise, organizing the stockroom, fulfilling orders, maintaining the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues collaborate with one another, work toward sales goals, and seek to improve their individual and store results. Schedules include weekend shifts and depend on business needs and colleague availability. The posting describes flexible availability for days, evenings, weekends, and holidays. The role requires regular movement and standing, lifting, reaching, and use of computers and other technology.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to stand for at least two consecutive hours; lift at least 50 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and ability to adjust focus.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, organize, and tag merchandise; maintain an orderly stockroom.
- Pick, pack, and process orders, including retrieving merchandise from back-of-house storage and delivering orders curbside.
- Process trailers and monitor alerts to complete Buy Online Pickup In-Store orders on time.
- Support inventory accuracy and efficient stockroom and sales-floor operations.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during store visits and curbside pickups.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review goals and product or promotion information and contribute to sales goals and store results.
- Collaborate with colleagues and contribute to a supportive, customer-focused team.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
