Retail Fulfillment and Receiving Support Associate, Galleria at Crystal Run -Flex

Macy's•Middletown, NY

5d•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to help ensure Buy Online Pickup In-Store (BOPS) orders are ready on time, and help keep the stockroom and sales floor running efficiently. You also greet customers, resolve issues, and deliver orders curbside with care. The role combines operational support with customer service and teamwork. Colleagues prepare the store by reviewing goals and promotions, receiving and tagging merchandise, and organizing the stockroom. During the day, they assist customers, fulfill orders accurately, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. Colleagues work to achieve sales and store goals, collaborate with teammates, and contribute to a welcoming customer experience. Availability must be flexible across days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. It also requires close vision, color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Ability to stand for at least two consecutive hours.
Ability to lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, tag, and process merchandise, including processing trailers.
Pick and pack orders, retrieve them from back-of-house storage, and deliver them curbside.
Monitor alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
Maintain inventory accuracy and keep the stockroom and sales floor running efficiently.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals, learn about products and promotions, and help prepare the store for success.
Work collaboratively to achieve sales goals and individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.