Retail Sales Associate, Galleria at Crystal Run - Full Time

Macy's•Middletown, NY

21h•$16 - $20•Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. Through product knowledge, customer engagement, and smart selling behaviors, you work toward sales goals, build trust, and inspire loyalty. You also help maintain a clean, organized, and inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and best-selling items, and staying informed about trends and promotions. During the day, they welcome customers, build relationships through personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and collaborate with teammates to serve customers and communities. The role emphasizes continuous improvement, teamwork, and achieving individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Welcome customers and create friendly, personal interactions that build customer relationships.
Understand customer needs and provide personalized product and service recommendations.
Use product knowledge, customer engagement, and smart selling behaviors to achieve sales goals.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain clean, organized, and shoppable sales floors and fitting rooms.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
Collaborate with colleagues to serve customers and communities.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.
Work toward continuous improvement and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice