Retail Customer Experience Associate, Galleria at Crystal Run - Full Time
About The Position
As a Customer Experience Colleague, you create exceptional, personalized shopping experiences by engaging with customers in-store and online, prioritizing satisfaction, supporting cross-category sales, and making tailored product recommendations using knowledge of fashion, fit, and function. You use digital tools to enhance the customer journey and work across different departments, often transitioning between areas throughout the day. You build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Success in the role calls for a positive attitude, strong communication skills, and a commitment to high-caliber service. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining the floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty program benefits, and working collaboratively toward individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to handle electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Engage with customers across in-store and online touchpoints to create personalized shopping experiences and build customer relationships.
- Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
- Drive cross-category sales, meet daily sales goals, and support overall business goals.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Help keep the sales floor clean, organized, and prepared; recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Share loyalty program benefits, assist customers through transactions, and provide a sincere, personalized closing to each interaction.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Learn about new arrivals, top-selling items, trends, and promotions to engage, educate, and sell confidently.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
