Retail Customer Experience Associate, Galleria at Crystal Run - Full Time

Macy's•Middletown, NY

9h•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences by engaging with customers in-store and online, prioritizing satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to recommend products and digital tools to enhance the customer journey. The role involves working across multiple departments and building customer relationships through outreach tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. Alongside service and selling, you will support floor readiness, events, merchandise setup, and opening and closing procedures. Colleagues help maintain a clean, organized, shoppable sales floor; stay informed about goals, products, trends, and promotions; recover sales floors and fitting rooms; update signs and pricing; and support merchandise moves. They also share loyalty benefits, work toward sales goals, and contribute to a supportive and collaborative team. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized shopping experiences by engaging with customers across in-store and online touchpoints.
Prioritize customer satisfaction and drive cross-category sales in support of business goals.
Recommend products based on knowledge of fashion, fit, and function, and use digital tools to improve the customer journey.
Work across multiple departments and build customer relationships using outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Help ensure the sales floor is clean, organized, and prepared for customers; recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
Welcome customers, build friendly personal conversations and relationships, share loyalty program benefits, and thank customers at the end of their experience.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet daily sales goals and contribute to individual and store results.
Support colleagues with honesty, care, and collaboration, and continue learning and improving.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.