Retail Sales Associate, Galleria at Crystal Run - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, make personalized recommendations, share product knowledge, and connect customers with products and services. You work toward sales goals through customer engagement and effective selling behaviors, building trust and loyalty. You also help keep the sales floor and fitting rooms clean, organized, and inviting. Daily work includes reviewing sales goals, learning about new arrivals, popular products, trends, and promotions, and welcoming customers with friendly, personal conversations. You recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. You share loyalty-program benefits, ensure customers have what they need, and provide a sincere closing thank-you. Colleagues support one another and work collaboratively to improve customer service and achieve individual and store results. This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting people, learning about them, and sharing information.
- Ability to adapt to changing priorities and work independently as well as in a team.
- Ability to use electronic devices and technology, including handheld equipment and cash registers.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Engage customers, understand their needs, and provide personalized product and service recommendations.
- Use product knowledge, customer engagement, and effective selling behaviors to achieve sales goals.
- Build customer relationships, trust, and loyalty through friendly, individualized service.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
- Update signs and pricing and support merchandise moves as needed.
- Share loyalty-program benefits, make sure customers have what they need, and thank them sincerely.
- Collaborate with colleagues to support customers and achieve individual and store results.
- Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
