Seasonal Retail At Your Service Associate, Galleria at Crystal Run
About The Position
The At Your Service Associate supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, adaptability, and a customer-first approach in a fast-paced retail environment. Associates welcome and assist customers with genuine hospitality, use the systems needed to complete transactions, help maintain an organized pickup and returns area, and recover merchandise to keep the store shoppable. They support sales goals, promote loyalty benefits and credit accounts, stay informed about products and promotions, and collaborate with colleagues to achieve individual and store results. Schedules include weekend shifts and may include days, evenings, nights, and holidays, depending on business needs and availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; able to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Welcome customers, provide friendly and personalized service, and resolve customer issues promptly.
- Keep the At Your Service, pickup, and returns areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
