Retail Receiving Support Associate, Deerbrook Mall - Flex

Macy's•Humble, TX

4d•Onsite

About The Position

As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick, pack, and retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to help complete Buy Online Pickup In-Store (BOPS) orders on time and help keep the stockroom and sales floor efficient. The role also involves greeting customers, resolving issues, and handling curbside deliveries with care. You contribute to customer satisfaction and store performance through attention to detail, teamwork, operational excellence, selling, and genuine hospitality. Daily work includes reviewing goals and learning about products and promotions; receiving merchandise, tagging items, and organizing the stockroom; assisting customers and fulfilling orders accurately and on time; recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves; and organizing the stockroom and completing orders at the end of the day. The job requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. This position requires talking, lifting, constant movement, standing, and reaching. Colleagues must be able to stand for at least two consecutive hours, lift at least 30 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level. The role also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and a cash register.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities and work independently as well as with a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, and tag merchandise and maintain an organized stockroom.
Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders, on time.
Deliver orders curbside to customers.
Monitor alerts to ensure timely completion of BOPS orders.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals and learn about new products and promotions.
Work collaboratively with colleagues to support store operations and customer satisfaction.
Complete orders and organize the stockroom at the end of the day.
Work toward daily sales goals and contribute to store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice