Retail Receiving Support Associate, Lenox Square Mall - Flex

Macy's•Atlanta, GA

5d•Onsite

About The Position

As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts to complete Buy Online Pickup In-Store orders on time; and keeping the stockroom and sales floor running efficiently. The role also includes greeting customers, resolving issues, and delivering orders with care. Colleagues contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. Colleagues review goals, learn about products and promotions, and prepare the store for success. They receive merchandise, tag items, organize the stockroom, and assist customers through helpful interactions and accurate order fulfillment. They maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. At the end of the day, they organize the stockroom, complete orders, and prepare the team for the next day. Service, collaboration, continuous improvement, and achieving sales goals are emphasized. The position requires flexible availability, including days, evenings, weekends, and holidays. All schedules include weekend shifts; hours depend on business needs and colleague availability. Macy’s describes its work environment as dynamic and inclusive and offers competitive pay and benefits.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities and work independently as well as with a team.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders, accurately and on time.
Deliver orders curbside to customers.
Monitor alerts to ensure on-time completion of pickup orders.
Greet customers warmly, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals and learn about products and promotions to prepare for the workday.
Collaborate with colleagues and support store operations and customer satisfaction.
Work toward daily sales goals and help prepare the team and stockroom for the next day.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice