Retail Receiving Support Associate - Overnight, Woodlands Mall - Flex
About The Position
As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time; and keeping the stockroom and sales floor running efficiently. The role also involves customer interactions, including greeting shoppers, resolving issues, and delivering curbside orders with care. Colleagues help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They organize the stockroom, complete orders, and prepare the team for the next day, while collaborating with colleagues and working toward sales goals and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.
Requirements
- Have flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Be comfortable communicating and collaborating with customers and colleagues.
- Be willing to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
- Be able to stand for at least two consecutive hours and lift at least 30 pounds.
- Be able to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and be able to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain stockroom organization.
- Pick, pack, retrieve, and complete customer orders, including BOPS orders, and monitor alerts to ensure they are ready on time.
- Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
- Maintain a shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, restocking, and supporting merchandise moves.
- Collaborate with colleagues, support store operations, and work toward sales goals and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
