Retail Receiving Support Associate, Metro Center - Downtown - Flex
About The Position
The Retail Receiving Support Associate, also known as a Receiving or Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. Duties include receiving and organizing merchandise, tagging items, maintaining the stockroom, picking, packing and retrieving orders, delivering orders curbside, and monitoring alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time. The role also includes greeting customers, resolving issues, supporting order fulfillment, and helping maintain an efficient stockroom and sales floor. Colleagues prepare the store for the day by reviewing goals, learning about products and promotions, and completing operational tasks. They support customers through helpful interactions, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves. At the end of the day, they organize the stockroom and complete orders to prepare the team for the next day. Teamwork, hospitality, adaptability, attention to detail, and a focus on operational excellence and sales goals are important to the role. Schedules include weekend shifts and depend on business needs and colleague availability. The posting describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week, but does not specify this position's employment status.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, organize, and tag merchandise while maintaining inventory accuracy.
- Pick, pack, and retrieve customer orders from back-of-house storage; deliver orders curbside.
- Monitor alerts to ensure Buy Online Pickup In-Store orders are completed on time.
- Maintain and organize the stockroom and support efficient store operations.
- Greet customers, listen to their needs, resolve issues, and provide helpful service.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review daily goals and learn about products and promotions to prepare the store for success.
- Complete orders and organize the stockroom at the end of the day.
- Collaborate with colleagues and contribute to sales goals and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
