Seasonal Retail Sales Associate, Metro Center - Downtown

Macy's•Washington, DC

About The Position

As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services on the sales floor and in fitting rooms. You build trust, work toward sales targets, and encourage customer loyalty through product knowledge, customer engagement, and effective selling behaviors. The role also includes keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new products and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers, build personal connections, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another, collaborate to serve customers and communities, and seek to improve their performance and achieve individual and store results. This is a seasonal position. Schedules include weekend shifts, and availability needs may vary with business needs and colleague availability. The position requires regular, dependable attendance and punctuality, as well as frequent interaction with customers and colleagues. Physical duties include standing, moving, lifting, reaching, and using technology and register equipment.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Ability to use electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Understand customers’ needs and provide personalized product and service recommendations.
Engage customers with warm, personal service and build relationships that encourage them to return.
Work toward daily sales goals and contribute to individual and store results.
Review sales goals and stay informed about new arrivals, top-selling products, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Explain loyalty program benefits and ensure customers have what they need before concluding the interaction.
Collaborate with and support colleagues to serve customers and communities.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice