Manager, Starbucks - Lenox Square Mall
About The Position
The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The role ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café meets brand, quality, and financial goals.
Requirements
- High school diploma or equivalent.
- At least 2 years of retail, restaurant, or food service management experience.
- ServSafe certification or a food handler permit as required by state or local health department.
- Ability to obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within the introductory period.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to perform the physical and functional duties described, including heavy lifting, constant moving, remaining stationary, reaching, communication, collaboration, using office and computer systems, reviewing written and electronic information, and moving within the work environment.
Nice To Haves
- Starbucks or Starbucks licensed café experience preferred.
Responsibilities
- Oversee café operations to ensure a safe, efficient, brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.
- Recruit, hire, train, and develop Supervisors and Baristas.
- Model Starbucks customer connection standards and Macy’s service expectations.
- Ensure food and beverage products are consistently prepared, presented, and merchandised in alignment with Starbucks standards.
- Develop and execute schedules and labor plans to optimize productivity, control costs, and maintain service levels.
- Manage ordering, receiving, inventory, and invoice processing to meet cost targets and budget.
- Review financial reports and take action to meet sales, expense, and profit goals.
- Ensure compliance with food safety, sanitation, and health regulations and maintain a clean, organized café.
- Oversee cash handling and point-of-sale operations, ensuring compliance with financial policies and procedures.
- Partner with Macy’s leadership and Starbucks District Managers on strategy, goals, and operational priorities.
- Model professionalism, appropriate appearance, communication, and company values.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
