Retail Keyholder, Maje, Lenox Square Mall, Atlanta
About The Position
SMCP is hiring a full-time Keyholder for its Maje store at Lenox Square Mall in Atlanta. The Keyholder supports the store leadership team in smooth store operations and exceptional customer experiences. The role includes leading the team when the Store Manager or Assistant Manager is absent; assisting with opening and closing, cash handling and reconciliation, KPI tracking, sales-goal distribution, team motivation, and problem resolution; and providing personalized styling advice and client service. The Keyholder also helps maintain store standards, visual presentation, and stock replenishment, supports new hires and team development, and builds lasting customer relationships in an inclusive environment. SMCP describes itself as a growing accessible-luxury fashion company whose brands include Sandro and Maje, with operations in more than 47 countries. The company highlights internal mobility, employee engagement, corporate social responsibility, and sustainability goals for 2030. Compensation includes competitive base hourly pay, individual commission, and sales incentives. Benefits and employee offerings include a 50% shopping discount, a seasonal wardrobe offering, a cell phone contribution, health, dental, life, and disability coverage, employer-matched 401(k), paid time off, paid parental leave, pet benefits, an Employee Assistance Program, MAVEN Family Planning, product-knowledge training, a Retail Stylist Program, mentorship, and professional development support.
Requirements
- At least 1 year of experience in retail or customer service.
- Enthusiasm for exceptional customer service and luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience is preferred.
- A social media presence is a plus but is not required.
Responsibilities
- Lead and supervise the team when the Store Manager or Assistant Manager is absent.
- Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
- Provide exceptional customer service through product knowledge and personal recommendations.
- Build and maintain a client book and foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and adherence to brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and foster a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
- Assist with cash reconciliation, distribution of sales goals, and problem resolution.
Benefits
- Competitive base hourly pay, individual commission, and sales incentives.
- 50% shopping discount and seasonal wardrobe offering.
- Cell phone contribution.
- Health insurance.
- Dental insurance.
- Life insurance.
- Disability coverage.
- Employer-matched 401(k).
- Paid time off, including vacation, sick time, and holidays.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program with personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product-knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
