Retail Keyholder, Maje, Scottsdale Fashion Square, Arizona

SMCP•Scottsdale, AZ

1d•Onsite

About The Position

SMCP is hiring a full-time Keyholder for its Maje store at Scottsdale Fashion Square in Scottsdale, Arizona. The Keyholder supports the store leadership team in operating the store smoothly and delivering an exceptional customer experience. The role includes leading the team when the Store Manager or Assistant Manager is absent, assisting with daily operations, and helping motivate the team to meet sales goals. The Keyholder provides personalized customer service, product knowledge, styling advice, and recommendations; builds client relationships and loyalty; and helps resolve customer service issues. The position also supports cash handling, opening and closing procedures, KPI tracking, stock replenishment, visual merchandising, store standards, and the development of new hires. The role requires flexible availability, including evenings, weekends, and holidays. SMCP offers competitive base hourly pay, individual commission and sales incentives, a 50% shopping discount, a seasonal wardrobe offering, a cell phone contribution, a voluntary health plan, 401(k), paid time off and holiday pay, paid parental leave, pet benefits, and access to an Employee Assistance Program and MAVEN Family Planning. Employees can also receive product knowledge training, industry insights, mentorship, professional development support, and the opportunity to participate in the Retail Stylist Program.

Requirements

At least 1 year of experience in retail or customer service.
Excellent communication skills and a friendly, approachable, persuasive demeanor.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Supervisory experience is preferred.
Enthusiasm for exceptional customer service and luxury retail.
Knowledge of and passion for fashion trends.
Adaptability and interest in pursuing a career in retail management.
A social media presence is a plus, but not required.

Responsibilities

Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
Provide exceptional customer service, product knowledge, and personal recommendations.
Build and maintain a client book to foster customer relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards and a welcoming, organized environment.
Oversee stock replenishment in line with demand and visual standards.
Support new hires and encourage team development.
Motivate the team to meet sales goals and foster a results-oriented environment.
Create an inclusive, personalized shopping experience and guide clients through their shopping journey.

Benefits

Competitive base hourly pay, individual commission, and sales incentives.
50% shopping discount and seasonal wardrobe offering.
Cell phone contribution.
Voluntary health plan.
401(k).
Paid time off, including holiday pay.
Paid parental leave.
Pet benefits.
Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
MAVEN Family Planning support for family planning and wellness.
Product knowledge training and industry insights.
Opportunity to participate in the Retail Stylist Program.
Mentorship and professional development support.