Retail Keyholder, Maje, Scottsdale Fashion Square, Arizona
About The Position
The Keyholder supports the store leadership team in operating the store smoothly and delivering an exceptional customer experience. The role includes leading the team in the absence of the Store Manager or Assistant Manager, assisting with store operations and opening and closing procedures, and helping motivate employees to meet sales goals. The Keyholder provides personalized styling advice and product recommendations, builds customer relationships and loyalty, and contributes to an inclusive, welcoming shopping experience. The position also supports stock replenishment, store presentation, KPI tracking, cash handling, and customer issue resolution.
Requirements
- At least 1 year of experience in retail or customer service.
- Flexible availability, including evenings, weekends, and holidays.
- Enthusiasm for exceptional customer service and luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
Nice To Haves
- Supervisory experience is preferred.
- A social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
- Assist with daily operations, including cash handling, opening and closing, and KPI tracking.
- Provide exceptional customer service through product knowledge and personalized recommendations.
- Build and maintain a client book to foster customer relationships and loyalty.
- Work toward sales targets through outstanding service and representation of brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment in line with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and promote a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
Benefits
- Competitive base hourly pay
- Individual commission and sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off, including holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP), including mental health support
- MAVEN Family Planning support
- Product knowledge training
- Industry insights
- Retail Stylist Program
- Mentorship and professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
