Retail Keyholder, Maje, Lenox Square Mall, Atlanta

SMCP•Atlanta, GA

2d•Onsite

About The Position

The Keyholder supports the store leadership team in operating the Maje store at Lenox Square Mall and delivering an exceptional customer experience. The role helps lead store operations, including opening and closing, cash handling, KPI tracking, and sales-goal distribution. The Keyholder provides personalized styling advice and service, builds customer relationships, supports sales targets, and helps maintain store standards and visual presentation. They also supervise and motivate the team when the Store Manager or Assistant Manager is absent, assist with team development, and resolve customer-service issues.

Requirements

At least 1 year of experience in retail or customer service.
Flexible availability, including evenings, weekends, and holidays.
Excellent communication skills and a friendly, approachable, persuasive demeanor.
Enthusiasm for exceptional customer service and luxury retail.
Knowledge of and passion for fashion trends.

Nice To Haves

Supervisory experience.
A social media presence.
Adaptability and openness to pursuing a career in retail management.

Responsibilities

Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
Assist with daily store operations, including cash handling, opening and closing procedures, and KPI tracking.
Provide exceptional customer service, product knowledge, and personal recommendations.
Build and maintain a client book to foster customer relationships and loyalty.
Achieve sales targets through outstanding service and alignment with brand values.
Address customer-service issues promptly and professionally.
Maintain high store standards and a welcoming, organized environment.
Oversee stock replenishment in line with demand and visual standards.
Support new hires and encourage team development.
Motivate the team to meet sales goals and foster a results-oriented environment.
Create an inclusive, personalized shopping experience and guide clients through their shopping journey.

Benefits

Competitive base hourly pay.
Individual commission and sales incentives.
50% shopping discount and seasonal wardrobe offering.
Cell phone contribution.
Health, dental, life insurance, and disability coverage.
Employer-matched 401(k).
Paid time off, including vacation, sick time, and holidays.
Paid parental leave.
Pet benefits.
Employee Assistance Program with personalized guidance, expert care, and mental health support.
MAVEN Family Planning support.
Product knowledge training and industry insights.
Opportunity to participate in the Retail Stylist Program.
Mentorship and professional development support.