Retail Customer Experience Associate, Deerbrook Mall - Full Time

Macy's • Humble, TX

2d • $15 - $22 • Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with them in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and leverage digital tools to enhance the customer journey. The role works across different departments and areas throughout the day.

You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures.

Success in this position calls for a positive, adaptable attitude, strong communication skills, and a commitment to high-caliber service. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to handle electronic devices.
• Ability to stand for at least two consecutive hours and perform the stated physical tasks, including lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Ability to perform tasks requiring talking, constant moving, standing, reaching with arms and hands, close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

• At least 2 years of selling or customer experience is preferred.

Responsibilities

• Create personalized shopping experiences and engage customers across in-store and online touchpoints.
• Drive cross-category sales and support business goals by making product recommendations based on fashion, fit, and function.
• Use digital tools and outreach platforms, including My Client and social media, to enhance the customer journey and build client relationships.
• Work across departments and adapt to changing assignments throughout the day.
• Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
• Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
• Keep the sales floor clean, organized, and customer-ready; recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Review sales goals, new arrivals, top-selling items, trends, and promotions to engage, educate, and sell confidently.
• Welcome customers, build personal relationships, share loyalty program benefits, and close interactions with a sincere thank-you.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet daily sales goals and contribute to individual and store results.
• Use computers, handheld equipment, and cash registers to perform job functions and process transactions.
• Support colleagues through honest, caring, and collaborative teamwork.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed