Retail Customer Experience Associate, Dayton Mall - Full Time

Macy's • Dayton, OH

4d • Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences for customers by engaging with them in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role involves working across departments and transitioning between areas throughout the day, building client relationships through outreach tools such as My Client and social media, and collaborating with peers, store leaders, and brand partners to resolve challenges and improve the customer experience.

You will also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily activities include reviewing sales goals, learning about new merchandise, trends, and promotions, engaging customers, maintaining sales-floor and fitting-room presentation, updating signs and pricing, supporting merchandise moves, sharing loyalty-program benefits, and working toward sales goals. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

• At least 2 years of selling or customer experience preferred.

Responsibilities

• Create personalized customer shopping experiences through engagement across in-store and online touchpoints.
• Drive cross-category sales and work toward daily sales goals.
• Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
• Work across different departments and areas throughout the day.
• Build client relationships through outreach tools such as My Client and social media.
• Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
• Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
• Share loyalty-program benefits, ensure customers have what they need, and provide a sincere closing interaction.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed