Retail Customer Experience Associate, Haywood Mall - Full Time

Macy's•Greenville, SC

1d•$15 - $22•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences for customers by engaging with them across in-store and online touchpoints, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and use digital tools to enhance the customer journey. The role involves working across different departments and transitioning between areas throughout the day. You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. Alongside service and selling, you will help maintain operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Success requires a positive attitude, strong communication skills, and a commitment to high-caliber service.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Engage with customers in-store and online to provide personalized service and support customer satisfaction.
Drive cross-category sales and work toward daily sales goals.
Recommend products based on customers’ needs and knowledge of fashion, fit, and function.
Use digital tools, including My Client and social media, to enhance the customer journey and build client relationships.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves and setup.
Support event execution and opening and closing procedures.
Share loyalty program benefits, help customers complete purchases, and provide a courteous closing interaction.
Review sales goals, new arrivals, top-selling items, trends, and promotions.
Support colleagues through honest, caring, and collaborative teamwork.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice