Retail Customer Experience Associate, Haywood Mall - Full Time

Macy's•Greenville, SC

1d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you create exceptional, personalized shopping experiences for customers in-store and online. You engage with shoppers across touchpoints, prioritize customer satisfaction, drive cross-category sales, and support business goals. You use your understanding of fashion, fit, and function to make tailored product recommendations and use digital tools to improve the customer journey. You work across departments and may transition between multiple areas during the day. You also build client relationships through outreach tools such as My Client and social media, collaborating with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience. Alongside service and selling, you support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily work includes preparing and maintaining the sales floor and fitting rooms, learning about products and promotions, engaging customers, supporting sales goals, updating signs and pricing, and sharing loyalty program benefits. This is a full-time position at Haywood Mall. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

At least 2 years of selling or customer experience is preferred.

Responsibilities

Create personalized shopping experiences and engage with customers in-store and online.
Drive cross-category sales and support sales goals, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
Make tailored product recommendations using knowledge of fashion, fit, and function, and leverage digital tools to enhance the customer journey.
Build client relationships through outreach tools such as My Client and social media.
Work across departments and collaborate with peers, store leaders, and brand partners to identify opportunities and resolve challenges.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Help keep the sales floor clean, organized, and prepared for customers; recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
Welcome customers, build relationships through friendly conversations, share loyalty program benefits, and thank customers for their business.
Use register and handheld equipment to perform job functions and process transactions.
Maintain dependable attendance and punctuality and adapt to changing priorities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.