Retail Customer Experience Associate, Dayton Mall - Full Time

Macy's•Dayton, OH

4d•$15 - $22•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers in-store and online. You will prioritize customer satisfaction, engage shoppers across touchpoints, drive cross-category sales, and make tailored product recommendations using your knowledge of fashion, fit, and function and digital tools. You will work across different departments and transition between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. The role requires a positive, can-do attitude, strong communication skills, and a passion for high-caliber service. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized shopping experiences and engage with customers in-store and online.
Drive cross-category sales and make tailored product recommendations.
Use digital tools to enhance the customer journey.
Build client relationships through My Client, social media, and other outreach tools.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
Maintain floor readiness, execute events, set up merchandise, and support opening and closing procedures.
Keep the sales floor clean, organized, and prepared for customers.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
Welcome customers, create personal conversations, and build customer relationships.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and provide a sincere closing thank-you.
Support colleagues with honesty, care, and collaboration.
Work toward sales goals, improve performance, and learn from colleagues.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice