Retail Customer Experience Associate, Ocean County Mall - Full Time

Macy's•Toms River, NJ

16h•$16 - $22•Onsite

About The Position

As a Customer Experience Colleague, you create exceptional, personalized shopping experiences and prioritize customer satisfaction by engaging with shoppers in-store and online. You support cross-category sales by making tailored product recommendations based on fashion, fit, and function, and use digital tools to enhance the customer journey. The role works across different departments, often transitioning between multiple areas throughout the day. You build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. The position involves engaging customers, maintaining a clean and shoppable sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty-program benefits, and working toward sales goals. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

At least 2 years of selling or customer experience.

Responsibilities

Create exceptional, personalized shopping experiences and engage with customers across in-store and online touchpoints.
Drive cross-category sales and make tailored product recommendations based on fashion, fit, and function.
Use digital tools to enhance the customer journey.
Work across departments and transition between multiple areas throughout the day.
Build client relationships using outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Help keep the sales floor clean, organized, and ready for customers; recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
Welcome customers, develop personal conversations and relationships, share loyalty-program benefits, and provide a sincere, helpful checkout experience.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
Work toward daily sales goals and contribute to individual and store results.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice