Retail Sales Associate, Ocean County Mall - Full Time

Macy's•Toms River, NJ

2d•$16 - $20•Onsite

About The Position

As a Retail Selling Colleague, you combine results-oriented selling with genuine hospitality to create outstanding shopping experiences. You learn about customers’ needs, make personalized recommendations, connect them with suitable products and services, and use product knowledge and customer engagement to meet sales goals and build loyalty. The role includes assisting customers on the sales floor and in fitting rooms, as well as keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they engage customers in friendly, personal conversations; recover sales-floor and fitting-room areas; update signs and pricing; and support merchandise moves. They also share loyalty-program benefits, ensure customers have what they need, and collaborate with colleagues to achieve individual and store results. This full-time position is based at Ocean County Mall. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves frequent use of computers and other technology, including handheld equipment and cash registers, and requires standing, moving, lifting, reaching, and other physical activities.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales-goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities.
Ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage customers with a warm welcome and create personalized shopping experiences by understanding their needs and recommending products and services.
Use product knowledge, customer engagement, and smart selling behaviors to achieve daily sales goals and build customer loyalty.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering areas, updating signs and pricing, and supporting merchandise moves.
Share loyalty-program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you.
Collaborate with colleagues and support one another to serve customers and communities and achieve individual and store results.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice