Retail Sales Associate, Ocean County Mall - Full Time

Macy's•Toms River, NJ

2d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-oriented selling with genuine hospitality to create standout shopping experiences. You learn what customers need, provide personalized recommendations, and connect them with suitable products and services. On the sales floor and in fitting rooms, you use warmth, product knowledge, and a personal approach to build trust, meet sales goals, and inspire customer loyalty. The role goes beyond cashier duties and focuses on selling, teamwork, and creating welcoming customer experiences. You help keep the shopping space clean, organized, and inviting. At the start of the day, you prepare the sales floor, review goals, and learn about new arrivals, popular products, trends, and promotions. During the day, you engage customers in friendly conversations, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You also share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Engage customers, understand their needs, and offer personalized product and service recommendations.
Use product knowledge and genuine hospitality to build customer relationships and encourage return visits.
Work toward daily sales goals and contribute to individual and store results.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, and ready for customers.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
Collaborate with and support colleagues to serve customers and communities.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice