Prestige Fragrance Associate - Full Time - Haywood Mall

Belk•Greenville, SC

10d

About The Position

The Prestige Fragrance Associate, also described as a Fragrance Advisor, drives sales and provides a positive customer experience by delivering excellent service, building client relationships, demonstrating products, and offering customized recommendations across multiple fragrance brands. The role calls for enthusiasm for the fragrance and beauty industry, a competitive drive, and confidence in a fast-paced environment. This is an hourly position. The associate supports personal and store objectives through customer service, clienteling, promotions, product knowledge, merchandising, and omnichannel selling. The role also contributes to store culture and assists with fulfillment, operations, asset protection, and other assigned tasks. Work schedules are flexible according to business needs and may include nights, weekends, and holidays.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Build customer loyalty through excellent service, clienteling tools, and tailored product advice and recommendations.
Execute promotions, special events, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide an omnichannel experience, including discussing available inventory, assortment, and product details.
Use training tools and feedback to build product knowledge, suggestive selling behaviors, and expertise in industry tips and fragrance trends; encourage repeat client interactions.
Merchandise and replenish products promptly, and maintain visual merchandising, signing, and beauty hygiene standards in accordance with vendor and company directives.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Adapt to changing circumstances and support selling and store operations through other assigned tasks.
Support store fulfillment and asset protection in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and following safety guidelines.